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Business Challenge
Do you need to manage service information from virtually anywhere in real time? Today many businesses have remote locations, satellite offices, and retail outlets that are supported by technicians from a central office. These analysts and technicians often work remotely and need access to BMC Service Desk Express Suite to update incidents, problems, and changes in real time.
Business Need
- Provide real-time updates to tickets and work orders from a PDA or other wireless device
- Provide service desk access to employees who travel or often work remotely
- Send notifications to your cell phone for immediate action
Our Solution
With BMC Service Desk Express Wireless (previously known as Magic Service Desk Wireless), you can manage business-critical service desk information from virtually anywhere in real time. Analysts and end-users can connect to BMC Service Desk Express Suite via cell phones, pagers, PDAs or any Wireless Application Protocol (WAP)-enabled device. BMC Service Desk Express Wireless can be up and running in less than two days, training inclusive. No special software or programming is required on your WAP devices, and once installed, it is immediately functional with any WAP-compliant device, simply by entering the BMC Service Desk Express Wireless URL.
Key Features & Benefits
- Improves access for employees and staff; retrieves service requests and purchase requests quickly and easily with wireless devices
- Enables status updates to be always available and easy to access; notification is sent to your cell phone for immediate action
- Works with any device that supports WAP, including cell phones, pagers (Blackberry), and PDAs (Pocket PCs and Palm Pilots)
- Supports Handheld Device Markup Language (HDML) and Wireless Markup Language (WML), and is fully compliant with WAP 1.1 XML specification
- Does not require special software on WAP-enabled devices; it integrates directly with BMC Service Desk Express Suite functions with no modifications
- Connects in real time and gets up-to-the minute information with no synchronization required
- Integrates with BMC Service Desk Express Suite
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Brochure
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BMC Educational Services
(pdf)
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Datasheet
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Service Desk Express On Demand
(pdf)
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Service Desk Express Administration Services
(pdf)
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Success Story
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MC Lioness Realty Group Improves Productivity of Field Staff with BMC Service Desk Express Suite
(pdf)
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