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Business Challenge
Inefficiency costs your company time and money — whether that inefficiency is caused by inconsistencies among your various corporate databases or the inability to deliver up-to-date financial and contractual information to your customer-facing staff. Inaccurate or difficult-to-retrieve information hampers the ability of your employees to respond effectively to customer needs. And that, in turn, may drive customers away.
Business Need
- Integrate processes and information for greater synergy, efficiency, and effectiveness
- Create links from BMC Remedy solutions to other critical systems, including ERP and CRM
- Accelerate the development of those links
Our Solution
BMC Atrium Integration Engine reduces inefficiencies and enables data sharing across the enterprise for accurate, timely delivery of information. This flexible information transfer engine accelerates the development of links between BMC Remedy solutions and other enterprise applications, including ERP, CRM, and supply chain management, thereby lowering costs and leveraging existing investments. It works with any BMC Remedy AR System application, including the BMC Remedy ITSM Suite and the BMC Atrium CMDB, as well as any custom-developed solution you may have built in-house.
Key Features & Benefits
- Delivers greater ROI on your BMC Remedy solutions, as well as other enterprise systems
- Enables two-way information transfer between BMC Remedy applications and critical back-office information
- Accelerates development of links between BMC Remedy solutions and other systems
- Reduces the cost of implementing and maintaining enterprise integrations
- Lowers life cycle costs
- Eliminates the need to re-enter data
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Article
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Process Execution Excellence: Issues and Actions
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Brochure
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BMC Business School Course Catalog
(pdf)
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BMC Educational Services
(pdf)
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2005 BMC Annual Report
(pdf)
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2006 BMC Annual Report
(pdf)
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2007 BMC Annual Report
(pdf)
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Datasheet
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Remedy AR System - Brazilian Portuguese
(pdf)
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Simplified Chinese: BMC Remedy Action request Systems 7.0: What's New
(pdf)
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Remedy AR System - German
(pdf)
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BMC Customer Support Solution Datasheet
(pdf)
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Remedy EIE datasheet
(pdf)
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BMC Remedy Action Request System 7.1: Whats New
(pdf)
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Remedy AR System - Polish
(pdf)
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Remedy AR System - Czech
(pdf)
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Remedy AR System - Russian
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies - Brazilian Portuguese
(pdf)
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Swing into Business Service Management - Seven Strategies
(pdf)
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Taking IT to the Next Level with Business Service Management
(pdf)
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Swing into Business Service Management - Seven Strategies - LA Spanish
(pdf)
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