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Business Challenge
Measuring and reporting application response times from the end user's perspective are important in validating system performance. It is the foundation for quantifiable management of service level agreements, and is the foundation of business service management. Without an accurate understanding of the end-user perspective, IT teams can be blindsided by difficulty understanding problems experienced by end-users, as well as dissatisfied end-users and violated service level agreements.
Business Need
- Deliver on service level agreements
- Deliver on application availability, performance, accuracy
- Monitor overall end user experience
- Proactively root out end user issues before customers encounter them
Our Solution
SilkTest for BMC TM ART - IE enables companies to measure the application performance of its enterprise environments by monitoring synthetic response times.
Key Features & Benefits
- Monitors end-to-end quality of service delivered at aregular interval to help predict performance problems
- Quantifies complete end-to-end response time andavailability data for business transactions to reflectexperience of real users
- Enables faster isolation of root causes
- Quantifies variations in end-user experience, including geographical, network and user group variations
- Accurately reflects the quality of end-user experience related to the business process
- Enables improved customer satisfaction
- Optimizes the user experience by measuringagainst service levels to ensure that SLAs are met inproduction
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Brochure
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BMC Educational Services
(pdf)
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Datasheet
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BMC Transaction Management Application Response Time
(pdf)
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