|
Business Challenge
Midsized businesses are the fastest growing sector of the economy — and they are constantly dealing with change. Keeping ahead of the competition, implementing new technologies, and dealing with acquisitions and mergers are just a few of the things driving this change on a daily basis. Investing in change management products that are flexible and easy to use and maintain is key for these businesses, allowing them to manage the inherent risks effectively.
Business Need
- Adapt to changing market and competitive pressures quickly
- Reduce business and IT risk of implementing change
- Improve visibility with ITIL change management best practices
- Track compliance of regulations, such as Sarbanes-Oxley
- Reduce downtime of IT infrastructure
Our Solution
BMC Service Desk Express Change Management (previously known as Magic Change Management) is based on ITIL® change management best practices and allows you to create a business case for each change you consider making to your IT environment. This allows you to gather easily all the appropriate information, communicate the purpose and impact of the change, build consensus, obtain approvals, and implement changes effectively. BMC Service Desk Express Change Management empowers small and midsized businesses with fully integrated workflow software and solutions to keep managers informed and the change management process moving smoothly.
Key Features & Benefits
- Increases return on investment through automated, better managed changes, and change management processes
- Improves visibility into change management processes through a common change schedule calendar
- Provides a unified change management repository for information, including service history and performance of assets in a centralized database
- Reduces system downtime and a more stable production environment
- Reduces risk of negative impact that comes with IT changes by automating and effectively managing the IT change process
- Helps organizations implement best practices by using an ITIL-compliant solution while automating much of the work associated with the implement
- Minimizes business risk by enabling the tracking and monitoring of Sarbanes-Oxley and other regulatory compliance
|
|
|
Brochure
|
-
BMC Educational Services
(pdf)
-
BMC Business School Course Catalog
(pdf)
-
BMC IT Service Support
(pdf)
|
|
Datasheet
|
-
BMC IT Service Support Route to Value Solution Brief
(pdf)
-
Service Desk Express On Demand
(pdf)
-
BMC Service Desk Express Change Management
(pdf)
-
Service Desk Express Administration Services
(pdf)
-
BMC ITSM Express
(pdf)
|
|
Success Story
|
-
The University of Canterbury is Implementing the Information Technology Infrastructure Library With the Help of BMC Service Desk Express Suite
(pdf)
-
One of the Worlds Leading Financial Custody Solution Providers Turns to BMC Software for Best-Practice IT Service Management
(pdf)
-
ClubCorp Balances High Tech and High Touch with the Help of BMC Service Desk Express Suite
(pdf)
-
Hi Fert Relies on BMC Service Desk Express Suite To Provide Exceptional Service to Customers and Dealers
(pdf)
|
|
White Paper
|
-
Swing into Business Service Management - Seven Strategies
(pdf)
|
|
|
|
|
| |
|
|
|
