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Business Challenge
As businesses continue to outsource various IT processes, it is becoming increasingly critical for outsourcers and service providers to leverage the service management solutions they offer to meet customer demands for cost-savings, security, speed, and flexibility. And, in supporting a high-volume of customers—each with unique business processes and different IT requirements—outsourcers find they need robust IT Service Management solutions specifically designed for the service provider market.
Business Need
- Support for unique customer environments combined with the efficiencies of a standardized solution
- Efficiencies and cost-savings of a comprehensive, integrated service management solution
- Assurance that customer data shared in support of service management processes will be protected
- Support for a wide range of clients’ evolving business strategies and complex IT infrastructures
- An ITIL®-compatible solution that delivers a best practice framework for service support
Our Solution
With Remedy for IT Service Providers, outsourcers and MSPs have an out-of-the-box, multi-customer IT Service Management solution architected with the functionality and scalability required for their unique business and technical needs. As a comprehensive, ITIL-compatible Service Management solution, this solution incorporates the following BSM Routes to Value and best-practice workflows to help outsourcers and service providers achieve Business Service Management: Incident and Problem Management; Asset Management and Discovery; Change and Configuration Management; and Service Level Management.
Key Features & Benefits
- Integrates with the BMC Atrium CMDB to unify IT service support and delivery processes, prerequisites for achieving Business Service Management
- Offers unique multi-tenancy capabilities that segregate data and allow customizations by customer—but all contained within a single solution
- Provides a single, shared-services infrastructure—meaning only one application, server, and database to support and maintain
- Includes row-level security and role-based permissions to protect customer data and software that is shared in support of service management processes
- Standardizes IT processes on a single platform to drive down costs, reduce support staff training, and enable flexible staffing
- Seamlessly consolidates ITIL processes to lower IT costs, increase service levels, and help align IT resources with business goals
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Brochure
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BMC Business School Course Catalog
(pdf)
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BMC Educational Services
(pdf)
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Datasheet
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Remedy for IT Service Providers
(pdf)
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What's New in Remedy for IT Service Providers 4.0
(pdf)
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BMC Remedy ITSM On Demand Datasheet
(pdf)
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BMC Remedy ITSM Administration Service Datasheet
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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