|
Business Challenge
With the growing influence that IT has on the delivery of business services, the need for a centralized view of services and the technology that supports them is more critical than ever. Support personnel need to quickly understand what components are involved in an outage. To respond to problems rapidly and avoid service level breaches, they must also understand how these components relate to the delivery of service.
Business Need
- Meet end-user service level requirements
- Notify the person with the right skill set proactively
- Manage the entire enterprise proactively
- Automate recovery to maintain business service availability
- Obtain useful monitoring, management and reporting tools
Our Solution
BMC PATROL Enterprise Manager (PATROL EM) lets users deliver high business service availability by managing from a business view and consolidating enterprise events into a central point. This product is highly scalable, offering real-time problem notification and escalation using common communication methods. BMC PATROL EM automates tasks to speed data correlation and corrective actions, integrates new and old technologies or frameworks and interoperates with other management applications.
Key Features & Benefits
- Meets end-user service levels by allowing IT to effectively responded to customer outages
- Enables operators to quickly understand and more efficiently act on problem resolution by clarifying alert messages
- Allows the enterprise to be managed via SLA and business process displays by integrating message enrichment processes
- Enhances the efficiency and effectiveness of enterprise management through built-in automation providing corrective responses at machine speed
- Provides instant communications to specific staff specialists about critical enterprise conditions using telephone-based notification solutions
- Eliminates slowdowns and downtime maximizing service availability and performance with customized alert severities and automation capabilities
- Gain instant out-of-the-box value with PATROL, MainView AutoOperator, BMC Event Manager and Remedy integrations
|
|
|
Article
|
-
The Benefits of Being Your Own Customer
(pdf)
|
|
Brochure
|
-
BMC Business School Course Catalog
(pdf)
-
BMC Educational Services
(pdf)
-
Business Service Management - Put Business Before Technology - Russian
(pdf)
-
BMC Event Management - Consolidate Event Management for Rapid Problem Detection and Resolution
(pdf)
-
BMC Event Management - Consolidate Event Management for Rapid Problem Detection and Resolution - European Spanish
(pdf)
-
BSM Overview Brochure
(pdf)
|
|
Datasheet
|
-
PATROL Enterprise Manager Connect SNMP
(pdf)
-
Server Management and Systems Monitoring
(pdf)
-
PATROL Enterprise Manager Connect OS/390
(htm)
(pdf)
-
PATROL Integration for Tivoli - Enterprise Edition
(pdf)
-
PATROL Explorer
(htm)
(pdf)
-
PATROL Integration for HP OpenView IT/Operations - Enterprise Edition
(htm)
(pdf)
-
Incident and Problem Management Service
(pdf)
-
PATROL Integration for Remedy AR System - Enterprise Edition
(htm)
(pdf)
-
PATROL Integration for Peregrine Systems ServiceCenter - Enterprise Edition datasheet
(pdf)
-
PATROL Central Alerts - Web Edition
(pdf)
-
Managed Services Partner insert
(pdf)
-
Performance and Capacity Management Service
(pdf)
-
PATROL Enterprise Manager
(pdf)
(htm)
-
Seamless Technologies and BMC Software
(pdf)
|
|
Success Story
|
-
Altis Semiconductor Increased System Performance with BMC PATROL Solutions
(pdf)
-
Unisys West achieves 99 percent system availability and reduces IT management costs by 50 percent using PATROL
(pdf)
-
Brasil Telecom Implements BSM Solutions from BMC to Increase IT Management and Monitoring Capabilities
(pdf)
-
BMC Software Infrastructure Management Solutions Increase Efficiency 7% Within First Year
(pdf)
-
BMC Software Uses BMC PATROL Performance Assurance Solutions to Free Administrator Time for Critical Projects
(pdf)
|
|
White Paper
|
-
BMC Software Common Event Format Version 2.1.0
(pdf)
-
Corporate Expansion Through IT Efficiency - TietoEnator - Ptak Analyst Paper
(pdf)
-
Swing into Business Service Management - Seven Strategies
(pdf)
-
PATROL Enterprise Manager: Features, Functions, and Technology Overview
(pdf)
-
Measuring Success: A Case Study about Implementing Business Service Management and ITIL at BMC Software
(pdf)
-
The Power of PATROL Enterprise Manager for More Effective Event Correlation
(pdf)
|
|
|
|
|
| |
|
|
|
|
|
Demos
|
|
|
|
Events
|
|
|
|
Related Links
|
|
|
|
|
|
|
