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Business Challenge
The ability to monitor and measure your business is fundamental to making informed decisions that are proactive rather than reactive. Reactive decisions occur after a critical event, whereas proactive decisions happen before issues arise, thereby enabling you to take pre-emptive actions to reduce the chance of problems ever occurring. As business services become even more complex and touch many different parts of the business, it’s becoming increasingly important for organizations to understand how their business processes are performing in relation to those services on a daily basis. The ability to monitor and measure business processes in real-time will make your business more efficient and enable you to quickly adapt to change.
Business Need
- Improve visibility into critical business processes
- Define and measure key performance indicators
- Visually represent process performance metrics
- Proactively address potential business issues
- Alert appropriate people to critical business situations
Our Solution
Remedy Flashboards is a visual management tool that allows customers to create dashboards that graphically monitor business process performance in real-time. Flashboards automatically monitors critical business indicators and proactively alerts process owners to potential issues. It also allows customers to graphically monitor key performance indicators (KPIs) through interactive charts and meters, and also allows them to drill-down into the details of a particular process to understand and review the underlying metrics.
Key Features & Benefits
- Understand how the business is reacting to change by improving the overall view of the business, and by quickly being alerted to potential problems
- Leverage graphical displays to highlight problem areas using color-coding to give visual alerts that conditions are outside of acceptable ranges
- Quickly and expertly re-deploy resources to optimally resolve current issues and address potential problems
- Gain immediate insight into issues and problems, so that customer needs can be handled proactively
- Improve the ability to understand the effect processes have on the business, and as a result, make informed decisions on how to move forward
- Improve visibility into critical business processes and visually represent process performance metrics
- Define and measure key performance indicators
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Article
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Process Execution Excellence: Issues and Actions
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Brochure
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Japanese: Innovation: Information Technology and Business
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BMC Business School Course Catalog
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BMC Educational Services
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2005 BMC Annual Report
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2006 BMC Annual Report
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Korean: Innovation: Information Technology and Business
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2007 BMC Annual Report
(pdf)
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Datasheet
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BMC Remedy Flashboards
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Remedy AR System - Brazilian Portuguese
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Simplified Chinese: BMC Remedy Action request Systems 7.0: What's New
(pdf)
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Remedy AR System - German
(pdf)
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BMC Customer Support Solution Datasheet
(pdf)
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BMC Remedy Action Request System 7.1: Whats New
(pdf)
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Remedy AR System - Polish
(pdf)
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Remedy AR System - Czech
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Remedy AR System - Russian
(pdf)
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Success Story
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Remedy Support Services Success Story
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ARRIS Supports Sarbanes-Oxley Efforts and Enhances Productivity and Customer Satisfaction with BMC Remedy IT Service Management
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Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification with BMC Software
(pdf)
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Wipro Implements ITIL and Improves Efficiencies with BMC
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies - Brazilian Portuguese
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Simplified Chinese: Swing into Business Service Management - Seven Strategies
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Swing into Business Service Management - Seven Strategies
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Taking IT to the Next Level with Business Service Management
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Swing into Business Service Management - Seven Strategies - LA Spanish
(pdf)
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Traditional Chinese: Swing into Business Service Management - Seven Strategies
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