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Business Challenge
Business expects 100 percent availability and rapid response times for critical IT services. However IT operations’ challenges are to deploy new technologies in support of evolving business strategies, while keeping the current environment up and running, facing staffing constraints and stuck managing the details of an evolving and complex IT infrastructure. IT needs a way to detect infrastructure problems and concentrate on the fastest resolution to minimize impact on critical IT services.
Business Need
- Minimize IT component downtime by identifying failures before they impact critical IT services
- Notify IT staff with the right skill set at the right time, proactively and interactively
- Correlate IT failures to the underlying root cause for more directed staff response
- Automate recovery to maintain business service availability
- Manipulate events to make problems easier to understand and manage in line with business policies
Our Solution
BMC Enterprise Event Manager allows you to detect IT problems and concentrate on the fastest resolution before there is an impact on critical IT services. Built upon highly scalable architecture, this product receives events from IT components and translates them into information to solve the problem faster by filtering, prioritizing, enriching, correlating and automatically handling events according to business and operations priorities. It also automates corrective actions, integrates diverse technologies (frameworks), and interoperates with other management applications like your help desk.
Key Features & Benefits
- Meet end-user service levels by enabling IT to effectively respond to customer outages quickly.
- Minimize downtime with IT information (not just event) management by adding business policies and operations rules to drive how failures are handled
- Quickly pinpoint, understand and efficiently act on problem resolution through correlation, escalation and message enrichment
- Enhance the efficiency and effectiveness of enterprise management through built-in automation providing corrective responses at machine speed
- Ensure scalability, security, and failover with a highly flexible and efficient cellular architecture
- Gain instant out-of-the-box value with BMC Software product integrations and unlimited support for raw message sources like SNMP, TCP, UDP, etc
- Establish the groundwork for Business Service Management with this extensible event management solution
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Brochure
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2008 BMC Annual Report
(pdf)
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