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Business Challenge
Business depends upon IT infrastructure and expects excellent service levels. IT organizations need to both align and maintain IT-to-Business definitions in an ever-changing environment. Understanding how IT and Business relate helps IT set response priorities for service problems that are based on business priorities, provides competitive advantage, shows the Business value that IT delivers, enables the IT organization for Business Service Management (BSM), and helps ensure IT survival.
Business Need
- Show the value that the IT organization delivers to business operations
- Instrument the ability to model how IT relates to the Business and maintain those models
- Provide role-based reports and dashboards for efficient analysis and response to real-time impacts
- Provide business/IT service impact intelligence to IT operations, help desk and change management
- Leverage existing IT information and tool investments; no rip-and-replace
Our Solution
BMC Service Impact Manager (SIM) enables BSM through real-time business-aware information about IT services and infrastructure. SIM leverages existing management tools and processes events against service models that relate IT and Business. Business-aware service models enable IT to pinpoint root cause and prioritize Business-critical problems. SIM uses the BMC Configuration Management Database (CMDB) as an instrumented asset and configuration data source to create and maintain models. Common reporting and Web portal technologies deliver role-based dashboards and IT service impact reports.
Key Features & Benefits
- Shows the real-time impact of IT problems on IT and business services through real-time service views, dashboards, and reports
- Promotes organization knowledge of the value of IT to the business and the importance of services to business operations
- Instruments the creation and maintenance of models through the BMC CMDB, a repository for discovery, change, asset, and configuration data
- Extends the value of existing IT tool investments through the BMC CMDB and by leveraging events from existing management tools
- Includes integrations to BMC Event Manager, PATROL®, PATROL Enterprise Manager, AlarmPoint®, Remedy® Help Desk, and Remedy Asset Management
- Supports integrations with MAINVIEW®, SmartDBA®, CONTROL®-M, SLM Express and BMC Software partner integration products
- Re-uses common BMC Portal and BMC Reporting Foundation technologies for role-based Web-based dashboards and historical reporting
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Article
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The Federated Data Model
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Therapy for a Stressed Enterprise
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CMDB: The Heart of IT Service Management
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The CMDB: Relief for your IT Headache
(pdf)
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BMC Paves The Service Desk Road Map: CMDB At The Heart Of Integration Strategy
(pdf)
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Brochure
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BMC Event Management - Consolidate Event Management for Rapid Problem Detection and Resolution
(pdf)
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BMC Event Management Solution Brief European French
(pdf)
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2005 BMC Annual Report
(pdf)
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Detailed Mapping of BMC Solutions to COBIT 4.0: Executive Summary
(pdf)
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2006 BMC Annual Report
(pdf)
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BMC Event Management Solution Brief - German
(pdf)
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BMC Event Management - Consolidate Event Management for Rapid Problem Detection and Resolution - European Spanish
(pdf)
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BMC Educational Services
(pdf)
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BMC Event Management Solution Brief - Italian
(pdf)
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BSM Solutions for Compliance: A Detailed Mapping of BMC Solutions to COBIT 4.0
(pdf)
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Datasheet
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BMC Atrium CMDB - Polish
(pdf)
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BMC Atrium - Brazilian Portuguese
(pdf)
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Column BSM Partner Profile
(pdf)
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BMC Atrium
(pdf)
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Simplified Chinese: BMC Remedy Service Desk
(pdf)
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Korean: BMC Atrium CMDB
(pdf)
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BMC Service Impact Manager
(pdf)
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Traditional Chinese: BMC Atrium CMDB
(pdf)
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BMC Atrium CMDB - LA Spanish
(pdf)
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Seamless Technologies and BMC Software
(pdf)
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BMC Atrium CMDB - French
(pdf)
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BMC Atrium CMDB - Czech
(pdf)
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BMC Impact Web Console Datasheet
(htm)
(pdf)
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BMC Atrium - Spanish
(pdf)
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BMC Remedy Service Desk
(pdf)
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BMC Atrium CMDB - Brazilian Portuguese
(pdf)
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BMC Atrium CMDB
(pdf)
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BMC Atrium - French Canadian
(pdf)
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Simplified Chinese: BMC Atrium CMDB
(pdf)
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Bassel II Datasheet
(pdf)
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BMC Atrium CMDB - German
(pdf)
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BMC Atrium CMDB - Spanish
(pdf)
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BMC Customer Support Solution Datasheet
(pdf)
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BMC Dashboard for BSM
(pdf)
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BMC Atrium - German
(pdf)
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BMC Atrium CMDB - Latin American Spanish
(pdf)
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BMC Atrium - Latin American Spanish
(pdf)
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BMC Atrium CMDB - Russian
(pdf)
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BMC Atrium CMDB - European Portuguese
(pdf)
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BMC Service Impact Manager v7.1
(pdf)
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iiOVO Data Sheet
(pdf)
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BMC Atrium CMDB - French Canadian
(pdf)
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BMC Atrium CMDB - Italian
(pdf)
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Success Story
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Traditional Chinese: Toyota Motorsport Gmbh Aligns IT With Business and Racing Objectives Using Business Service Management Solutions from BMC Software
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Cerner Takes Business Service Management Approach to Ensure Availability of Critical Healthcare Systems
(pdf)
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Telekurs Services AG Achieves Business Transparency Using
Business Service Management (BSM)
(pdf)
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Toyota Motorsport Gmbh Aligns IT With Business and Racing Objectives Using Business Service Management Solutions from BMC Software
(pdf)
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White Paper
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BMC Service Impact Manager and the BMC Atrium Configuration Management Database
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Achieving Proactive Incident and Problem Management Using BMC Performance Manager
(pdf)
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Achieving Proactive Incident and Problem Management Using BMC Performance Manager - Spanish
(pdf)
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Swing into Business Service Management - Seven Strategies
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Achieving Proactive Incident and Problem Management Using BMC Performance Manager - Italian
(pdf)
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Incident and Problem Management
(pdf)
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Infrastructure Foundation for Business Service Management
(pdf)
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Achieving Proactive Incident and Problem Management Using BMC Performance Manager - French
(pdf)
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Service Impact and Event Management: A Major Step in ITIL Implementation - Spanish
(pdf)
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Incident and Problem Management - LA Spanish
(pdf)
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Mind the Gap - Leveraging the Service Desk and IT Operations for Improved Business Service Delivery
(pdf)
(htm)
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Assuring Business Services with Proactive Incident and Problem Management
(pdf)
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Transforming IT Operations through BSM - European Spanish
(pdf)
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Service Impact and Event Management: A Major Step in ITIL Implementation
(pdf)
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Transforming IT Operations through BSM - Italian
(pdf)
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Achieving Proactive Incident and Problem Management Using BMC Performance Manager - German
(pdf)
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Adding Value to BMC Performance Manager with BMC ProactiveNet Analytics
(pdf)
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New Focus on IT Management
(pdf)
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New Focus on IT Management - Korean
(pdf)
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Korean: Service Impact and Event Management: A Major Step in ITIL Implementation
(pdf)
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Achieve Utility Computing Results Today
(pdf)
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Transforming IT Operations through BSM - German
(pdf)
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Survey Says: CMDBs Enable Highly Effective Change and Configuration Management
(pdf)
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Transforming IT Operations through BSM - European French
(pdf)
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BMC ProactiveNet Analytics and Distributed Systems Management
(pdf)
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BMC Service Impact Manager Architectural Overview
(pdf)
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Raising the Bar for ITIL and CMDB Implementations
(pdf)
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Transforming IT Operations through BSM
(pdf)
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IT Discovery - Enables IT Service Management
(pdf)
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