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Business Challenge
IT staff of midsized organizations is so involved in the day-to-day operations that they have little time left to add new services or to improve existing ones. They agree that adoption of best practice frameworks such as IT Infrastructure Library (ITIL) is the right way to improve the quality of service. However, ITIL only provides theoretical guidelines and does not define processes. The implication is lengthy process definition and implementation time along with associated risks of failure.
Business Need
- Respond more quickly to new IT service demands from the business
- Implement service management processes quickly with minimized risk
- Increase process maturity to meet audit and regulatory requirements
Our Solution
BMC Alignability for Service Desk Express provides field-proven processes for BMC Service Desk Express Suite. These out-of-the-box processes are based on the ITIL best practices and can be customized to fit organization-specific requirements. BMC Alignability for Service Desk Express allows you to implement mature service management process quickly with minimum risk of failure. This solution also provides a pre-configured database for BMC Service Desk Express Suite.
Key Features & Benefits
- Reduces the time needed to implement BMC Service Desk Express Suite by more than 50 percent
- Improves adherence to best practice frameworks, such as ITIL
- Ensures superior quality of service by continuously optimizing processes
- Minimizes training requirements for IT staff
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Success Story
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ICTU Launches BMC Service Desk Express Suite in Just Six Weeks
(pdf)
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