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Business Challenge
Businesses rely on their IT organizations to provide the foundation for growth and profitability. To meet this challenge, IT is continually looking for ways to deliver services more efficiently and cost-effectively. Automating processes, while adhering to best-practice standards such as ITIL, promotes IT efficiency and flexibility, while helping to reduce costs and drive alignment to business objectives.
Business Need
- Respond to incidents more efficiently and effectively, providing higher QOS
- Reduce manual error and execution delays to drive down MTTR and improve service availability
- Orchestrate change events enterprise wide
- Achieve Standards and Regulatory Compliance through ITIL-based Process Automation
- Optimize Network & Data Center Operations, while leveraging existing IT investments
Our Solution
BMC Run Book Automation (RBA) enables IT Operations organizations to automate routine, labor intensive, error prone tasks, leveraging systems, applications and tools across silos in the operations environment, from trouble ticketing, fault management, performance monitoring, virtualization management, CMDB, and more.
BMC Run Book Automation customers include major service providers and global enterprises with highly complex, mission critical, distributed IT Operations, including Lehman Brothers, Yahoo!, Sprint, E*Trade, Savvis, and AT&T.
Key Features & Benefits
- Leverages existing investments in IT infrastructure and management solutions, maximizing ROI and minimizing TCO on IT investments
- Ensures compliance and standardization through policy based response to events, reducing MTTR by up to 75 percent
- Bridges silos of people, processes, and systems, enabling efficiencies that range from 25 to 50 percent on average in IT operational expenses
- Speeds processing time for response and execution of key operational actions
- Enables more comprehensive adoption and execution of a BSM strategy
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Brochure
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BMC Virtualization Management Solution Brief
(pdf)
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Datasheet
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BMC Service Automation
(pdf)
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BMC Run Book Automation
(pdf)
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BMC Service Automation - German
(pdf)
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BMC Service Automation - Euro French
(pdf)
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Success Story
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AT&T Automates change control process BMC Run Book Automation - Korean
(pdf)
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AT&T Automates change control process with BMC Run Book Automation
(pdf)
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Cbeyond Improves Customer Experience and Operational Efficiency with BMC Run Book Automation for Network Problem Management
(pdf)
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White Paper
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Virtualization: Planning the Full IT Lifecycle
(pdf)
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Ride the Express Lane in the Journey to ITIL
(pdf)
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