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Business Challenge
The ever-growing complexity of distributed IT environments, coupled with increasing business dependence on technology, has raised the stakes for successful service management. Reactive, stand-alone help desks are no longer sufficient. To meet business demand for dependable technology-driven services, IT organizations need integrated service management processes that see technology components as interrelated parts of services IT provides to the business.
Business Need
- Establish repeatable, effective, and efficient integrated ITIL® processes
- Quickly resolve business-critical incidents and identify root causes
- Decrease business risk and time to implement changes
- Monitor and enforce service level agreements at the business level
- Reduce asset total cost of ownership (TCO) and align portfolio to business needs
Our Solution
BMC was named a leader in the 2006 Forrester Wave for Larger Enterprise Service Desk Management tools, and the 2006 Gartner Magic Quadrant leader for IT Service Desks. These are just some of the reasons more enterprises worldwide have chosen BMC Remedy IT Service Management (ITSM) than any other software. Only BMC Remedy IT Service Management unifies service desk, incident, problem, change, asset life cycle, and service level management applications, and a configuration management database (CMDB), with a single data model, workflow platform, and user interface.
Key Features & Benefits
- Integrates ITIL processes with service desk, incident, problem, change, asset, and service level management workflows
- Unifies ITIL processes with integration to systems management for proactive and continuous improvement of service quality
- Synchronizes processes around a single view of infrastructure and business dependencies with the BMC Atrium CMDB
- Accelerates implementation of ITIL with deep, out-of-the-box workflows integration on a single platform, data model, and UI
- Enables outsourcers or enterprises to serve multiple customers with one server via a multi-tenant architecture
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Article
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Whats New in ITIL V3? Understanding the changes in the latest ITIL release
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Process Execution Excellence: Issues and Actions
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Business Service Management Puts You Ahead of the ITIL V3 Curve
(pdf)
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Brochure
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BMC Educational Services
(pdf)
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Datasheet
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BMC Service Desk Express Client Services
(pdf)
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BMC Service Automation
(pdf)
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BMC Remedy ITSM Datasheet
(pdf)
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BMC Service Management Process Model
(pdf)
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BMC Performance Manager for Servers
(pdf)
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BMC Remedy ITSM Administration Service Datasheet
(pdf)
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BMC IT Service Support Route to Value Solution Brief
(pdf)
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BMC Remedy Service Desk
(pdf)
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BMC Analytics for CMDB and Asset Management
(pdf)
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BMC Remedy ITSM On Demand Datasheet
(pdf)
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BMC Rapid Results Services for IT Service Management - Upgrades
(pdf)
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BMC Proactive Incident and Problem Management Solution Brief
(pdf)
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BMC Dashboard for BSM
(pdf)
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BMC Infrastructure Performance and Availability Management
(pdf)
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BMC Atrium CMDB - European Portuguese
(pdf)
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BMC Proactive Incident and Problem Management Solution Brief - Italian
(pdf)
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BMC Remedy Change Management
(pdf)
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BMC Remedy Knowledge Management
(pdf)
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BMC Rapid Results Service for IT Service Management
(pdf)
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Success Story
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The Regence Group Provides Information to 6,000 Users with BMC Remedy Knowledge Management
(pdf)
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Dell Advances Business Goals with BMC Event Manager
(pdf)
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Infineon Improves Efficiencies and Lowers Costs With BMC Software
(pdf)
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ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification
(pdf)
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The Volkswagen Group Anticipates Rapid, Complete Return on Global BMC Identity Management Implementation
(pdf)
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Mary Kay Advances BSM Strategy and ITIL Adoption with BMC Software
(pdf)
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Saudi Aramco Increases Efficiencies and Ensures Business Continuity with BMC Software
(pdf)
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DealerTrack Keeps Auto Dealers and Lenders Connected with the Help of Business Service Management Solutions from BMC Software
(pdf)
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Illinois Century Network Provides Superior Support with BMC Remedy Solutions
(pdf)
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Tata Motors Ltd. Scales up IT Service Management to Support Globalization
(pdf)
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Arch Chemicals Provides Outstanding Worldwide Support with BMC Software
(pdf)
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Leeds City Council Introduces Fast, Reliable, and Effective IT Service Management Base on BMC Remedy Solutions
(pdf)
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Anne Arundel County Public Schools Improves Efficiencies and Productivity with Remedy
(pdf)
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Global Pharmaceutical Company Uses BMC Remedy Metrics to Drive Cost-Saving Decisions
(pdf)
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Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
(pdf)
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Wipro Implements ITIL and Improves Efficiencies with BMC
(pdf)
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BMC Configuration Manager Saves Time and Money for BMC IS&T
(pdf)
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BIT Provides Outstanding IT Support Using BMC Remedy
(pdf)
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Telekurs Services AG Achieves Business Transparency Using
Business Service Management (BSM)
(pdf)
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Diageo Implements Global Service Management Solution
(pdf)
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WebEx Powers Mission-Critical Support Operations with BMC Remedy Solutions
(pdf)
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Defence Equipment and Support (DFS CIS S1C)
(pdf)
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Toyota Motorsport Gmbh Aligns IT With Business and Racing Objectives Using Business Service Management Solutions from BMC Software
(pdf)
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Brunel University: Use of the BMC Remedy Action Request System Recognizes Priority of Serving Students and Increasing Efficiency
(pdf)
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Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard
(pdf)
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CSC's Global Outsourcing Services Division remodels services with BMC Remedy ITSM V7
(pdf)
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TOTAL UK Implements ITIL-based Help Desk using BMC Remedy Service Desk
(pdf)
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BMC IS&T: The First and Best Customer of BMC Software
(pdf)
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ARRIS Supports Sarbanes-Oxley Efforts and Enhances Productivity and Customer Satisfaction with BMC Remedy IT Service Management
(pdf)
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Agfa Advances Toward BSM with BMC Remedy Service Management Solutions
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Liverpool John Moores University
(pdf)
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The Met Office Expands Its Horizons with the BMC Remedy IT Service Management Suite
(pdf)
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Department of Defense Organization Offers One-Stop Shop for All Service Requests with BMC Remedy Help Desk
(pdf)
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Capital District Physicians Health Plan Meets Service Goals and Supports HIPAA Requirements with BMC Software
(pdf)
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BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek
(pdf)
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BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council
(pdf)
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Cox Communications Aligns IT Applications with Business Goals Using BMC Remedy Solutions
(pdf)
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IPC Delivers World-Class Customer Service with BMC Software
(pdf)
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TeleSpectrum Improves IT Service Management Efficiencies with BMC Remedy Solutions
(pdf)
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Competitive Replacement Yields Instant Benefits
(pdf)
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TeliaSonera Improves Customer Satisfaction with Solutions from BMC Software
(pdf)
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Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
(pdf)
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Tianjin Mobile Improves Efficiency and Customer Satisfaction with BMC
(pdf)
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Schaller Anderson Easily Handles Rapid Growth with BMC
(pdf)
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White Paper
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Achieving Proactive Incident and Problem Management Using BMC Performance Manager
(pdf)
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Business Service Management for the SAP Environment
(pdf)
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Robert Frances Group: Service Level Management: The Key to Optimal Customer and User Experiences
(pdf)
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Bridging the Gap between Business Processes and the IT Environment
(pdf)
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Improving Support Effectiveness: Best Practices for Knowledge Management Initiatives
(pdf)
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Can You Really Get ITIL Out of the Box? - Polish
(pdf)
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ISO 20000: What's an Organization to Do?
(pdf)
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Meeting the Challenge of Service Request Management - Russian
(pdf)
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ITIL Version 3: Support for the Growing Importance of Business Service Management - European Spanish
(pdf)
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Executive Dashboards: Putting a Face on Business Service Management
(pdf)
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Ride the Express Lane in the Journey to ITIL
(pdf)
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Release Management for BMC Remedy ITSM version 7.0
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Connecting Business IT Goals with Closed Loop Client Management
(pdf)
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Streamlining Service Request Processes: A Key to Business Success
(pdf)
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Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL
(pdf)
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ITIL Version 3: Support for the Growing Importance of Business Service Management - Italian
(pdf)
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Implementing Resource Management Using BSM Principles
(pdf)
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