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Business Challenge
Problem resolution takes too long and costs too much throughout the application lifecycle. In development and QA, long problem resolution cycles can delay the launch of business-critical applications and compromise quality as teams rush to hit release dates. In production, application problems can cause slow performance and unexpected downtime. According to NIST, identifying and resolving application problems accounts for approximately 80 percent of an IT team’s total time, cost, and effort.
Business Need
- Pinpoint the root cause of application problems quickly at the end-user, system, and code level
- Improve application performance and availability
- Reduce time and resources needed to find and repair application problems
- Release higher quality applications more quickly and fix production problems faster
- Improve customer service levels and meet service level agreements (SLAs)
Our Solution
AppSight is the first and only comprehensive solution for resolving problems across the life cycle of J2EE applications. Built on a unique architecture proven to accelerate the problem resolution process by up to 80 percent, AppSight captures, communicates, and pinpoints the root cause of J2EE application problems down to the code for any specific transaction, without the need to recreate the problem or replicate its environment in a lab. AppSight goes beyond basic health monitoring to capture problem instances, so problems are not only detected immediately, but also can be resolved quickly.
Key Features & Benefits
- Detects, captures, and communicates the root cause of transaction failures and other problems, and dramatically accelerates resolution processes
- Determines the root cause of performance issues that cannot be tested in a lab
- Traces a single transaction across multiple tiers and platforms (Microsoft Windows/Microsoft .NET Framework, and J2EE)
- Integrates with systems management platforms and service management systems
- Bridges the gap between operations and support, where problems are often found, and development, where problems are usually fixed
- Eliminates the need to reproduce the problem and its environment in order to resolve it
- Requires no modifications to the J2EE application
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Brochure
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2008 BMC Annual Report
(pdf)
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Datasheet
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Enhanced BMC AppSight Application Problem Resolution System for Pre-production
(pdf)
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BMC AppSight Application Problem Resolution System
(pdf)
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BMC AppSight Application Problem Resolution System for J2EE
(pdf)
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Success Story
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Healthcare Solutions Leader Looks to BMC AppSight to Reduce QA Costs, Strengthen Support, and Foster Well-Being
(pdf)
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Online Brokerage Exercises Valuable Option: Using BMC AppSight to Solve Problems More Quickly
(pdf)
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CGI Group Inc. turns to BMC AppSight to improve application performance for top telecommunications client
(pdf)
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Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications with BMC Appsight
(pdf)
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Las Vegas Gaming Leader Bets on the Problem-Solving Power of BMC AppSight
(pdf)
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BMC AppSight Accelerates Application Problem Resolution for Mary Kay Inc.s Supply Chain System Launch
(pdf)
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Misys Healthcare Systems
(pdf)
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Fujitsu
(pdf)
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Computers In Personnel - British
(pdf)
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Softrax
(pdf)
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White Paper
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Automating Problem Analysis and Resolution Across the Application Life Cycle
(pdf)
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An ISV's Guide to Achieving Business Advantage through Faster Application Problem Resolution
(pdf)
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A Lifecycle Approach to Software Quality - Venturing Beyond the QA Imperative
(pdf)
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