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Business Challenge
Measuring and reporting application response times from the end user’s perspective are important in validating system performance. It is the foundation for quantifiable management of service level agreements, and is the foundation of business service management. Without an accurate understanding of the end-user perspective, IT teams can be blindsided by difficulty understanding problems experienced by end-users, as well as dissatisfied end-users and violated service level agreements.
Business Need
- Deliver on service level agreements
- Deliver on application availability, performance, accuracy
- Monitor overall end user experience
- Proactively root out end user issues before users encounter them
Our Solution
BMC TM ART - SLE enables companies to measure the application performance of its enterprise environments by monitoring synthetic response times. It includes features such as integration of response time data to support Service Level Management objectives, support for common packaged applications like SAP, Siebel, and PeopleSoft, support for Windows-based client/server, Citrix, 3270, and rich-client applications, and an administration system to enable local and global management of recordings, locations, execution servers, and schedules.
Key Features & Benefits
- Monitors end-to-end quality of service delivered at a regular interval to help predict performance problems
- Quantifies complete end-to-end response time and availability data for business transactions to reflect experience of real users
- Enables faster isolation of root causes
- Quantifies variations in end-user experience, including geographical, network and user group variations.
- Accurately reflects the quality of end-user experience related to the business process
- Enables improved customer satisfaction
- Optimizes the user experience by measuring against service levels to ensure that SLAs are met in production
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Brochure
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BMC Educational Services
(pdf)
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BMC Transaction Management Comprehensive Insight to Improve the End-User Experience
(pdf)
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BMC Business School Course Catalog
(pdf)
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Datasheet
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BMC Transaction Management Application Response Time
(pdf)
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BMC User Experience Management Solution Brief
(pdf)
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BMC Transaction Management Application Response Time v3.0
(pdf)
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Success Story
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BMC Configuration Manager Saves Time and Money for BMC IS&T
(pdf)
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BMC IS&T: The First and Best Customer of BMC Software
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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Managing IT Performance and Availability from an End-User Perspective
(pdf)
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BMC: Tracking Transactions for Performance by Ptak
(pdf)
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Business Service Management for the SAP Environment
(pdf)
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