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Business Challenge
For competitive advantage in today's business world, successful companies need the people, tools and processes to quickly turn strategic initiatives into advantage. Many companies have invested in ERP systems such as SAP, only to find that SAP is well suited for basic, standard business processes but is difficult to adapt to their company’s changing Service Management and business process needs. Bridging the gap between Service Management processes and ERP becomes critical to sustaining competitive advantage.
Business Need
- Expose and integrate business processes with back-end ERP systems such as SAP
- Adapt to changing needs of the business
- Access data in another system to provide key business services such as order processing
- Interact with sub-processes in another system to provide key business services
- Support future compatibility of your current back-office systems and IT Service Management solutions
Our Solution
N-Tuition's "ARSLink for SAP" allows a company to turn disparate methods and systems into integrated, cross-functional, end-to-end business processes, by supplying a seamless, point to point integration between AR System from Remedy and SAP, thereby giving you both flexibility and standardization for your core business processes.
By combining the flexibility of Remedy's industry leading ITSM applications with the crucial business process data of SAP, N-Tuition’s “ARSLink for SAP” can give your company a manageable environment for implementing its business strategy, while leveraging your investments in both SAP and in Remedy AR System.
Key Features & Benefits
- Seamless Server-Server Integration – Allows for bi-directional, event-driven, real-time or scheduled transfer of data between AR System and SAP.
- Simplified Data Structures – Processes become more transparent and easier to manage, saving both time and money.
- Flexible Configuration and Management – Reduce implementation time for new processes.
- Easily Extensible – Improve ROI by expanding the usefulness of both SAP and AR System platforms, by moving additional business processes.
- Standardized – Eliminate risk associated with maintenance and future compatibility issues by implementing a best-practice integration solution.
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Brochure
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BMC Educational Services
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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