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Business Challenge
In business, tasks require the involvement of different people in different functional areas of the organization, interacting across geographic boundaries. Sharing resources and information in a timely fashion in this complex environment presents tough challenges. Tasks are often delayed or mishandled as they move across functional and geographic boundaries.
Business Need
- Exchange data between multiple BMC Remedy AR System Servers, while keeping all systems current
- Establish business rules and time intervals for the transfer, update, and return of data
- Retain operational autonomy, while benefiting from information sharing across your enterprise
Our Solution
BMC Remedy Distributed Server Option intelligently extends solutions built on BMC Remedy Action Request System (AR System) to multiple applications and locations across your enterprise. Its unique design optimizes your business processes by efficiently and transparently providing information across specialized or geographically dispersed sites. BMC Remedy Distributed Server Option is highly adaptable - without programming - to meet your business needs. By using BMC Remedy Distributed Server Option, you can centralize and distribute data and applications easily and efficiently across multiple BMC Remedy AR System servers.
Key Features & Benefits
- Enable global applications with tens of thousands of concurrent users
- Coordinate requests between independent organizations with regional or specialized charters
- Build a "follow the sun" support network with service centers in time zones around the world
- Provide centralized service dispatching through your operation groups
- Link discrete organizations and applications, such as Support’s call center with Engineering’s defect-tracking system
- Share functionality seamlessly — even among applications using different operating systems and databases
- Improve performance by off-loading reporting and archiving functions to a separate server
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Datasheet
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Remedy DSO datasheet
(pdf)
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BMC Remedy Action Request System 7.1: Whats New
(pdf)
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Success Story
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Defence Equipment and Support (DFS CIS S1C)
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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