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Business Challenge
As your business becomes increasingly dependent upon technology, your IT organization must be more responsive to change and more accountable for adhering to accepted change processes. However, with increased complexity in the IT environment, the risks of managing changes across the multiple functional and departmental boundaries can be significant.
Business Need
- Define and implement standard processes to manage the change life cycle and reduce risk
- Identify the impact and risk of proposed changes on business to ensure proper actions are taken
- Create, track, and manage task dependencies and control deployment changes to avoid disruptions
- Simplify change project management through enforced task sequencing and automated approval
- Maintain control and visibility of the change process to ensure compliance and improve reporting
Our Solution
BMC Remedy Change Management Application delivers comprehensive policy, process management, and planning capabilities that help you increase the speed and consistency in which you implement changes while minimizing risk and errors. With its out-of-the-box integration to BMC Configuration Management, it manages an automated, closed-loop solution that can automatically track a Request for Change (RFC) from Request Initiation to Planning, Implementation, and Verification. BMC Remedy Change Management Application is critical to ensuring that IT change is managed in harmony with business objectives.
Key Features & Benefits
- Comes built directly on the BMC Atrium CMDB that can be continuously updated by the BMC Discovery Solution
- Integrates with BMC Configuration Manager to create a closed-loop process that manages the RFC from initiation through implementation/verification
- Offers built-in approval processes for change requests
- Provides enforced task sequencing and serial task notification as each task in a request is completed
- Offers out-of-the-box integrations with incident and problem management, service level management, asset management and other related BSM processes
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Article
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Whats New in ITIL V3? Understanding the changes in the latest ITIL release
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Process Execution Excellence: Issues and Actions
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Business Service Management Puts You Ahead of the ITIL V3 Curve
(pdf)
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Brochure
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2008 BMC Annual Report
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BMC Educational Services
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Datasheet
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BMC Rapid Results Services for IT Service Management - Upgrades
(pdf)
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BMC Compliance Solutions: Control IT for Compliance
(pdf)
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BMC Atrium CMDB
(pdf)
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BMC Service Automation
(pdf)
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BMC Atrium CMDB - European Portuguese
(pdf)
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BMC Rapid Results Service for IT Service Management
(pdf)
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BMC Remedy Change Management Dashboard
(pdf)
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BMC Remedy Change Management
(pdf)
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BMC Service Desk Express Client Services
(pdf)
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BMC IT Service Support Route to Value Solution Brief
(pdf)
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BMC Dashboard for BSM
(pdf)
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BMC Remedy ITSM Datasheet
(pdf)
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Success Story
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Infineon Improves Efficiencies and Lowers Costs With BMC Software
(pdf)
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TeliaSonera Improves Customer Satisfaction with Solutions from BMC Software
(pdf)
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Defence Equipment and Support (DFS CIS S1C)
(pdf)
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ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification
(pdf)
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Saudi Aramco Increases Efficiencies and Ensures Business Continuity with BMC Software
(pdf)
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Tata Motors Ltd. Scales up IT Service Management to Support Globalization
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ARRIS Supports Sarbanes-Oxley Efforts and Enhances Productivity and Customer Satisfaction with BMC Remedy IT Service Management
(pdf)
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BMC IS&T: The First and Best Customer of BMC Software
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BMC Remedy Delivers Service Management Payback in 12 Months at East Sussex County Council
(pdf)
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CSC's Global Outsourcing Services Division remodels services with BMC Remedy ITSM V7
(pdf)
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The IT Strategy of the City Of Zurich (OIZ) Is Based On Business Service Management
(pdf)
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DealerTrack Keeps Auto Dealers and Lenders Connected with the Help of Business Service Management Solutions from BMC Software
(pdf)
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Business Service Management as a Key Success Factor for SFS Services AG
(pdf)
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Leeds City Council Introduces Fast, Reliable, and Effective IT Service Management Base on BMC Remedy Solutions
(pdf)
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The Met Office Expands Its Horizons with the BMC Remedy IT Service Management Suite
(pdf)
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Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
(pdf)
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Schaller Anderson Easily Handles Rapid Growth with BMC
(pdf)
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TeleSpectrum Improves IT Service Management Efficiencies with BMC Remedy Solutions
(pdf)
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Capital District Physicians Health Plan Meets Service Goals and Supports HIPAA Requirements with BMC Software
(pdf)
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Diageo Implements Global Service Management Solution
(pdf)
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BMC Configuration Manager Saves Time and Money for BMC IS&T
(pdf)
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The Regence Group Provides Information to 6,000 Users with BMC Remedy Knowledge Management
(pdf)
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BSM Approach Delivers Cost Savings and Higher Efficiency at Coldwater Creek
(pdf)
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Liverpool John Moores University
(pdf)
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Vodafone Turns to the BMC Remedy IT Service Management Suite to Streamline Its Service Support Infrastructure
(pdf)
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White Paper
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Executive Dashboards: Putting a Face on Business Service Management
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Effectively Managing Change Across the Data Center
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Release Management for BMC Remedy ITSM version 7.0
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Business Service Management for the SAP Environment
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Achieve Utility Computing Results Today
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Connecting Business IT Goals with Closed Loop Client Management
(pdf)
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