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Business Challenge
Managing processes by using traditional paper-based and email communications is cumbersome, labor-intensive, and slow. Manual processes hamper an employee's ability to organize efforts and manage tasks efficiently through all the steps and approvals required for completion. They also make it difficult for management to document service levels and ensure optimal performance. However, automation isn't always sufficient to optimize efficiencies. You also need to be able to automate and manage processes in an environment where business needs are continually changing. You need to be able to not only automate your processes, but also adapt them to continually meet these evolving requirements.
Business Need
- Replace outdated manual systems with process automation that speeds the handling of unique processes
- Rapidly prototype, deploy, maintain, and iterate Service Management applications
- Capture and track critical business data
Our Solution
AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, AR System is optimized for efficiencies in Service Management business process delivery, and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. AR System is compatible with existing IT infrastructures, and includes intuitive integration capabilities, including support for Web Services.
Key Features & Benefits
- Automate service management business processes
- Integrate processes with systems across the enterprise
- Adapt and evolve your processes to continually align with the needs of the business
- Manage business process performance in real-time
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Article
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Process Execution Excellence: Issues and Actions
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Brochure
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BMC Business School Course Catalog
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BMC Educational Services
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Datasheet
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Remedy Migrator Datasheet
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Remedy Encryption datasheet
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BMC Service Request Management
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Remedy DSO datasheet
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BMC Remedy Service Desk
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BMC Remedy Action Request System Suite
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BMC Remedy Action Request System 7.1: Whats New
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Remedy EIE datasheet
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Success Story
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Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification with BMC Software
(pdf)
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Totem Automates Order Processing and Provisioning with BMC Remedy
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Infineon Improves Efficiencies and Lowers Costs With BMC Software
(pdf)
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SNCF Gets On Track with BMC Remedy
(pdf)
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TeliaSonera Improves Customer Satisfaction with Solutions from BMC Software
(pdf)
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Brunel University: Use of the BMC Remedy Action Request System Recognizes Priority of Serving Students and Increasing Efficiency
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WebEx Powers Mission-Critical Support Operations with BMC Remedy Solutions
(pdf)
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ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure
(pdf)
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ADP Securities Industry Software Chooses BMC to Deliver the Infrastructure Availability and Reliability Needed To Attain ISO 9001 Certification
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StarHub Improves Customer Service Index Trend with BMC Remedy AR System
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ARRIS Supports Sarbanes-Oxley Efforts and Enhances Productivity and Customer Satisfaction with BMC Remedy IT Service Management
(pdf)
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Illinois Century Network Provides Superior Support with BMC Remedy Solutions
(pdf)
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University of Michigan Improves Efficiencies with BMC Remedy
(pdf)
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R+V Versicherung Creates Integrated Service Desk Solution Around BMC Remedy
(pdf)
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BMC Remedy Assists Time Warner Cable in Delivering Award-winning Customer Care
(pdf)
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Triaton Leverages BMC Remedy to Deliver Outstanding Customer Service
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Engil Streamlines Invoice Approval Processes with Remedy
(pdf)
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Telekurs Services AG Achieves Business Transparency Using
Business Service Management (BSM)
(pdf)
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Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard
(pdf)
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Northeastern University Improves IS Support with BMC Remedy Action Request System
(pdf)
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Dell Advances Business Goals with BMC Event Manager
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Billa Success Story
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UKs sit-up Ltd Processes 10,000 Sales Orders per Day Using BMC Remedy
(pdf)
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Anne Arundel County Public Schools Improves Efficiencies and Productivity with Remedy
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Competitive Replacement Yields Instant Benefits
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Siemens Business Services Improves Service and Satisfaction with BMC Remedy
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Sainsburys Improves Business Performance with a Consolidated Contact Centre
(pdf)
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Informatica Trentina Enhances Asset Management in Local Government using BMC Remedy Solution
(pdf)
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Entuition Delivers Infrastructure Logistics Solutions Powered by Remedy
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Munich Airport Manages ITIL-Based IT Infrastructure using Remedy
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SecureInfo Success Story
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Commerzbank Builds Customer Satisfaction and Dramatically Lowers Costs
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Vodafone Egypt Achieves Dramatic ROI Using BMC Remedy Service Management Solutions
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is: energy Provides Complete IT Services Solution with BMC Remedy
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Department of Defense Agency Strengthens Critical IT Infrastructure with Remedy
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Afrox Creates World-class Customer Service Center with BMC Software
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Diageo Implements Global Service Management Solution
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Department of Defense Agency
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NCR Saves Time with BMC Remedy
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The Regence Group Provides Information to 6,000 Users with BMC Remedy Knowledge Management
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White Paper
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Implementing Resource Management Using BSM Principles
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Swing into Business Service Management - Seven Strategies
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Well-Managed Web Service White Paper
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Scalability and Remedy Action Request System 6.0
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Corporate Expansion Through IT Efficiency - TietoEnator - Ptak Analyst Paper
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Can You Really Get ITIL Out of the Box? - Polish
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