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Business Challenge
Many IT organizations still have a chaotic, firefighting, finger pointing approach to event management, due to multiple systems and application monitoring tools that generate high volumes of unfiltered, uncoordinated events. As a result, they are unable to diagnose and resolve incidents across technologies, driving up staff costs and leading to poor MTTR. In addition, there is no little to no visibility into the impact of IT events on your business services, causing inefficiencies and missed service level agreements (SLAs).
Business Need
- Eliminate event clutter and focus only on events that matter to your business
- Consolidate management tools together and work from one view
- Find and fix events before users report an incident to the service desk
- Prioritize event handling based on business importance and improves operational efficiency
- Reduce repetitive event isolation and resolution tasks and integrate and escalate events to the SDE
Our Solution
BMC Event and Impact Management delivers consolidated, automated event management, with event prioritization according to business context. It provides a solid BSM foundation right out-of-the-box, integrating with BMC and third party solutions, both Mainframe and Distributed environments for a unified view of your IT resources across the enterprise. Remote execution capabilities direct your efforts to where the business impact is the highest, using patented, real-time computation methods to find and fix problems before impacting users and business services.
Key Features & Benefits
- Acts as a ‘manager of managers’ for all monitoring tools, providing an integrated view of your managed environment
- Automates event management via policies
- Improves overall MTTR with event correlation, contextual help and remote execution capabilities
- event and impact mgmt
- Reduces service disruptions to your business and users, through business context and dynamic prioritization
- Includes out-of-the box integrations to BMC Atrium CMDB, BMC Remedy ITSM Service Desk and Service Level Management applications
- Delivers a highly scalable distributed architecture that adapts to any geographical or organizational layout
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Brochure
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BMC Service Assurance - Predictive intelligence for IT operations
(pdf)
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Datasheet
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AlarmPoint Professional Suite by AlarmPoint Systems
(pdf)
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AlarmPoint Mobile Gateway by AlarmPoint Systems
(pdf)
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BMC Event and Impact Management
(pdf)
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White Paper
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Predictive Intelligence: Moving Beyond the Crystal Ball
(pdf)
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BMC Software Announces New Virtual Systems Management (VSM) Solutions
(pdf)
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