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Business Challenge
In high pressure IT environments, undetected and unresolved events are costly to an enterprise. Often the leading causes include human error, manual escalation processes, inadequate event notification technology and false alerts sent to an already overloaded IT staff. This results in a serious slow down to resolving problems, and increases the risk of breaching service level agreements. Many IT organizations respond reactively using inadequate event systems, manual processes and inaccurate data.
Business Need
- Speed event resolution by ensuring incidents are properly assigned; resolution is coordinated
- Tie IT events to business users and provide an auditable trail of the event resolution process
- Inform all affected users of the time-to-fix, completed fix and other appropriate information
- Eliminate human errors in incident, service, and support processes
- Increase productivity on the people side of IT
Our Solution
The AlarmPoint Professional Suite provides an actionable information delivery platform for accelerating decision making, improving operational effectiveness and increasing visibility across your real-time enterprise. Integrated across your enterprise, AlarmPoint captures incidents, matches them to scheduled, subscribed and dynamically created teams of personnel. Information is instantly delivered to mobile, remote and on-call personnel on voice and text communication devices where recipients take immediate actions to take action and resolve events.
Key Features & Benefits
- Reduce mean-time-to-resolve with instant, automated, interactive notification and escalation of notifications
- Increase accuracy of personnel dispatch (right people, right time, right device)
- Guarantee message delivery with unique find-me, follow-me technology
- Minimize IT administrative burdens through a self-service, Web-based user interface to manage end user schedules, contact and device profiles
- Support sophisticated escalation policies, group and rotation associations, and holiday and vacation scheduling
- Optimize mobile personnel capabilities with purpose-built mobile applications
- Decrease downtime with proactive monitoring from mobile devices
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Datasheet
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AlarmPoint Professional Suite by AlarmPoint Systems
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AlarmPoint Mobile Gateway by AlarmPoint Systems
(pdf)
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