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Business Challenge
Today’s business managers and service provider customers require IT to provide them with information on the delivery and quality of the IT services that they rely upon to run their business. It is critical that they receive this important information real-time and via reports. At the same time, IT organizations need an easy to implement solution that requires no administration yet leverages their existing corporate data warehouse and reporting solutions.
Business Need
- Consolidate diverse event and service impact information into a corporate database repository
- Use a reporting tool to understand the historical status and availability of business services
- Leverage and protect existing relational database and reporting tool investments
Our Solution
BMC Impact Database Gateway integrates the adaptive, real-time service management capabilities of BMC Service Impact Manager, BMC Event Manager, and PATROL Enterprise Manager with historical reporting and custom data warehouse solutions by leveraging leading relational databases. It enables historical archiving of business service status or processed event data into custom schema in Oracle, Microsoft SQL, Sybase ASE, or IBM DB2 databases. As a result, companies can combine the benefits of real-time service management or advanced event management with the benefits of historical data reporting.
Key Features & Benefits
- Support the sharing and archiving of real-time service management and event information through information publishing
- Keep your reporting tools up-to-date with the latest information from the real-time service management environment via synchronized data updates
- Extend service impact events to your corporate database and reporting tools
- Allow optimization of how information is published and stored in the relational database via custom schema mapping
- Ensure information reliability via buffering and synchronization
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Brochure
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BMC Educational Services
(pdf)
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BMC Event Management - Consolidate Event Management for Rapid Problem Detection and Resolution
(pdf)
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BMC Business School Course Catalog
(pdf)
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2008 BMC Annual Report
(pdf)
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Datasheet
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BMC Impact Database Gateway datasheet
(htm)
(pdf)
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Success Story
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BMC Configuration Manager Saves Time and Money for BMC IS&T
(pdf)
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BMC IS&T: The First and Best Customer of BMC Software
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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BMC Service Impact Manager Architectural Overview
(pdf)
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