Workplace and Device Automation

Automate the entire lifecycle of desktops, laptops, and client devices — from anywhere, anytime, and from any device

Manage the entire user workplace experience, including software, patches, configuration settings, power settings, and security content, through an automated system.

BMC solutions for workplace and device automation:

• Discover, manage, and document configurations for all user devices, including desktops, laptops, handheld devices, POS systems, kiosks, ATMs, and smart phones
• Configure, update, and patch physical and virtual client endpoints to ensure total compliance and prevent security vulnerabilities
• Offer user self-service for commonly requested activities, such as OS system upgrades, application requests, virtual desktop provisioning, and more
• Install, update, and repair application software and content to ensure successful application releases
• Provide remote control capability to facilitate break-fix scenarios and root cause analysis
• Track, harvest, and reuse software licenses to control costs and ensure compliance with corporate license agreements
• Manage advanced PC power settings to help establish and enforce Green IT initiatives

With these solutions, you will:

• Attain first-time success rates of up to 95% for configuration changes — even in highly distributed environments
• Recover from client issues, such as system corruption, hardware disasters, and fatal system errors — in minutes
• Dramatically reduce help desk calls by offering a simple self-service portal for most common user requests
• Eliminate 90% of the manual steps required by other patch management systems
• Enforce policy-driven compliance, while also saving on license costs and minimizing security vulnerabilities
• Reduce client power consumption by up to 70% and OS migration costs by as much as 58%
• Reduce costly desk-side visits by technicians by taking advantage of advanced remote control features