Service Desk - Incident and Problem Management Software

The industry’s leading service desk solution — SaaS or on-premise software for incident and problem management

Are you looking to manage and maintain your service desk software on premise? Or are you interested in a Software-as-a-Service or On-Demand solution? Do you have a global support organization with enterprise-scale requirements, or do you support a smaller enterprise?

No matter your requirements, BMC Remedy service desk software can help. With both on-premise and on-demand service desk applications, we are equipped to fulfill incident and problem management needs of midsized and enterprise level business. We offer the most comprehensive selection of service desk solutions available today:

For Enterprises On Premise BMC Service Desk delivers a proven, enterprise-scale workflow engine that automates service desk processes and integrates seamlessly with other ITIL service support solutions (includes the BMC Atrium CMDB). More » Software as a Service (SaaS) BMC Remedy OnDemand provides all of the benefits of our industry-leading software — while eliminating the cost of maintenance, administration, and infrastructure — through a SaaS delivery model. See Demo » | More »

For Midsized Businesses On Premise BMC FootPrints provides easily deployed, ITIL-compatible IT service management for the mid-market. More »   Software as a Service (SaaS) BMC Remedyforce Service Desk delivers cloud-enabled service desk, self-service, and inventory management capabilities hosted on the No. 1 SaaS platform from Salesforce.com. More »

Resources

• Article: Get a Holistic Prescription for Service Support
• Gartner: Magic Quadrant for IT Service Desk (registration required)
• Learn more about our ITSM family of solutions - IT Service Management