It remains true that most IT system failures result from poorly planned or managed change. Having a robust change management process and supporting software will reduce your risk of failure — while keeping you responsive to the demands of the business.
Across our range of IT service management solutions you'll find a best practice driven framework for the planning, assessment, approval and execution of change. You'll find seamless integration with other ITSM processes and you can stay connected to the change process wherever you are, with mobile access. You can choose a level of capability that's right for your organization: from simple change management through to automated change and release management.
What do you need?
Integrated Change, Configuration and Release Management
Control IT changes and releases with ITIL® best practice process enforcement. Enhance your planning process with powerful change simulation, impact assessment and collision detection. Maintain an accurate Configuration Management Database (Atrium® CMDB) with automated coordination and updates. Adapt to the needs of your business and optimize execution with complex approval, work order, tasking workflows and much more…
Optimize the change and release management processes with ITIL® aligned best practice. Use templates for the easy creation of requests and configure workflows for tasking and approvals. Further optimize your process quality with powerful reporting and analytics. Give visibility of the planning and outcome of change to all affected parties.
Take control of IT change with change request management. Track and manage the progress of change - from planning to execution. Coordinate approvals and report on the process and outcome of changes. Communicate progress via bulletin boards and the self-service portal.