BMC Self-Service

Minimize the flood of incidents and service requests by empowering end users

Enable end users to request services and find information with little or no intervention from the service desk

This solution provides:

• An intuitive self-help catalog of published IT and non-IT service offerings
• Easily configurable service request creation and fulfillment processes
• Complete integration with BMC Remedy IT Service Management and the BMC Atrium CMDB
• Powerful knowledge article index and search capabilities across multiple sources, including incidents, problems, and known errors
• Enterprise class password and user provisioning management
• Flexible workflow approval options

With BMC Self Service, you will:

• Eliminate 40% of repetitive incidents
• Reduce 30% incident escalation
• Reduce support costs significantly
• Increase customer service quality

Related Products

• BMC Remedy Identity Management
• BMC Knowledge Management
• Service Catalog
• BMC Remedy IT Service Management Suite
• Tific Support Automation Suite
• Aeroprise Mobility for BMC Remedy IT Service Management Suite