BMC Remedy IT Service Management Suite

The No. 1 choice for ITIL-aligned service management processes 

• A full set of IT service management applications that share a native, purpose-built architecture
• The industry’s leading service desk solution
• Embedded best-practice process flows
• A closed-loop change & release process tied to incidents and problems
• Self Service request catalog for IT, Security, and, Business needs 
• Tracking of incident response times and service desk performance against SLAs
• Asset and software license life-cycle and compliance management
• Real-time Performance and ROI metrics reporting

• Prioritize support activities and focus on critical business services
• Increase staff productivity and consistency by automating processes, policies, and tasks
•  Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
• Reduce IT support costs through self-service call-deflection

Related Products

• BMC Remedy Service Desk
• BMC Remedy Change Management
• BMC Remedy Asset Configuration & Software License Management
• BMC Self-Service
• BMC Atrium