Provide your customers with a modern, easy to use self-service portal that they will want to use. Give them access to the information they need and the IT services they want – anytime, anywhere.
You'll enjoy greater control, better visibility and a substantial increase in efficiency - not to mention the appreciation of a business well served. You have the power to choose a Service Request Management solution that fits the needs of your organization - no compromises.
What do you need?
Automated Service Request Management
Guide your customers through the self-service experience and answer their questions with virtual agent technology. Give people easy access to IT services tailored to their role and deliver faster with automated request fulfillment. You can also choose to provide access anywhere with a dedicated mobile application.
Deliver a comprehensive and easy to use IT self-service portal with access to key services, knowledge and more. Deploy the solution rapidly and configure service request workflows and entitlements without coding or scripting.
Move beyond eMail integration and provide your customers with a simple IT service portal online. Give them the capability to raise requests, check progress and search the built-in knowledge repository.