Service Request Management

Intuitive self-help Service Request Management by BMC empowers users to take more control of service requests.

Benefit from service request management software with an intuitive self-help portal; easily configurable service-request creation and fulfillment processes; built-in knowledge search and password reset capabilities; and flexible workflow approval options.

BMC provides industry-leading service request management solutions that can be implemented on premise or on demand (Software as a Service):

For Enterprises On Premise BMC Service Request Management allows IT to easily define available services (IT and non-IT), publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves. More » Software as a Service(SaaS) BMC Remedy OnDemand provides all of the benefits of our industry-leading software — while eliminating the cost of maintenance, administration, and infrastructure — through a SaaS delivery model. See Demo » | More »

For Midsized Businesses On Premise BMC Service Desk Express Suite provides easily deployed, ITIL-compatible IT service management for the mid-market. More »   Software as a Service (SaaS) BMC Remedyforce Service Desk delivers cloud-enabled service desk, self-service, inventory, and basic knowledge management capabilities hosted on the No. 1 SaaS platform from Salesforce.com. More »

Resources

• Success Story - Sunrise Communications AG
• White Paper - Meeting the Challenge of Service Request Management
• Article - Help Yourself: An Invitation to Automated Self Service