Manage the entire service level management lifecycle process — from service design to retirement
Establish, implement, manage, and review service levels for both the delivery and support of business services
Our solution can be implemented on premise or on demand (Software as a Service):
On Premise
BMC Service Level Management enables business and IT to work collaboratively to define service level requirements, track service levels, measure service level compliance, and drive continuous improvement.
BMC Remedy OnDemand provides all of the benefits of our industry-leading software — while eliminating the cost of maintenance, administration and infrastructure through a SaaS delivery model.