Knowledge Management

Implement a framework for creating, publishing, reviewing, and searching IT knowledge articles

Reduce the number of incidents escalated to problems by up to 30% by providing a self-service knowledge base for users and service desk agents.

Whether you are a large global enterprise or a smaller organization, BMC provides industry-leading knowledge management solutions that can be implemented on premise or on demand (Software as a Service):

For Enterprises On Premise BMC Knowledge Management provides a powerful knowledge content search engine that not only helps service desk analysts find solutions to incidents, but also provides users with access to resources for resolving their own issues. More » Software as a Service(SaaS) BMC Remedy OnDemand provides basic knowledge management — while also eliminating the cost of maintenance, administration, and infrastructure — through a SaaS delivery model. See Demo » | More »

For Midsized Businesses On Premise BMC Knowledge Management Express provides the tools to harvest information from your most knowledgeable workers, while also acting as the conduit that gets knowledge to end users who need it to solve critical IT issues. More » Software as a Service (SaaS) BMC Remedyforce Service Desk delivers cloud-enabled service desk, self-service, inventory, and basic knowledge management capabilities hosted on the No. 1 SaaS platform from Salesforce.com. More »

Resources

• Industry Insight - The Economics of Self-Service
• Demo - BMC Service Support