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Mobile Help Desk & Mobility for ITSM from BMC
Anywhere, anytime
Manage IT with mobile apps
Gain a business advantage by handling trouble tickets, asset records, service and change requests from smartphones and tablets.
Turn consumerization of IT into a competitive edge
With iPhones, iPads, Android, and BlackBerry devices flooding the corporate network, learn how you can leverage the BYOD trend with BMC’s simple, modern apps.
Business benefits at your fingertips
- Boost customer satisfaction
Empower your employees with mobile self-service apps for reporting and tracking issues and requests on their smartphones and tablets. - Get more done, faster
You’ll be 30% more productive working in the field. Why return to the office when BMC Remedy is available at your fingertips? - Make smarter business decisions
In meetings or on the road, you’ll get the full picture with real-time data available anywhere, anytime.
All the things you can do with BMC Mobility apps
- Manage incidents, problems, assets and change
- Offload calls to your help desk
- Escalate issues and respond to assigned incidents
- Deploy assets the minute they arrive with barcode scanners
- Let users to submit and track service requests
- Review and approve change and service requests
- View real-time snapshots of IT KPIs
Customer Perspectives
By upgrading to BMC’s secure, mobile ITSM solution, we’ve seen our federal government customers increase efficiency and IT process agility, which assist them in accomplishing their goals of protecting the nation.
Mike Campbell
BMC Remedy Implementation Manager
Dev Technology Group
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