BMC Footprints Service Desk

BMC FootPrints is a flexible, comprehensive, integrated IT service and asset management platform that is easy to install, use, and extend to create business value. Supporting the convergence of IT service and asset management, this powerful platform gives you the visibility and control you need to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk. With an emphatic focus on user experience, BMC FootPrints improves customer satisfaction and IT productivity, revealing the true value of IT service and support to the business.

With BMC FootPrints, you will:

• Gain control of the wide variety of work that happens in a resource constrained IT organization
• Simplify and automate routine tasks that commonly consume human and financial resources
• Reduce calls by enabling users to self-resolve common issues and defer non-urgent issues
• Document, record and centralize work for future reference and to demonstrate compliance
• Prevent future issues by controlling and managing change and configuration
• Save time and money by understanding financial and business implications of decisions
• Gain visibility into the landscape of the IT asset environment