BMC End User Experience Management
formerly Coradiant TrueSight

Truly understanding your users' experience is the best way to monitor your business-critical web services – but in the past, it's been nearly impossible to pinpoint the source of your users' issues. BMC End User Experience Management, or EUEM, changes all that.

Its single pane of glass interface works for enterprise, cloud, and SaaS environments, and usually sets up in about four hours – not days or weeks like the other guys. It’s easy to use, quick to add value, and simple to customize via our open ecosystem of back-end partners (which means you’re never locked in).

EUEM's application performance monitoring also helps you:

• Proactively identify errors affecting end users (before the frustrated phone call)
• Automatically trend and baseline "normal" performance
• Distinguish between general and intermittent slowdowns, allowing drill-down into details
• Define priorities based on who is affected, where they are, and what is impacted
• Enforce SLAs to meet users' expectations of service quality

Read the white paper: Why Your Applications Need Behavior Learning "Therapy"

Deploy on premise, in the cloud, or anywhere in between

EUEM is the foundation of the industry's first enterprise-class application performance management platform that can be hosted as a service, on premise, or in a hybrid environment. It offers end user-centric application performance monitoring for everyone, no matter where your users are or how your applications are delivered, that helps you stay focused on your customers and your business. This flexibility extends to pricing as well, with a quick time to value and a subscription model that lets you pay as you go for just what you need.

Gain global visibility and end-user forensic analysis

EUEM goes beyond application performance monitoring to provide comprehensive insights into your users' experience. In addition to tracking and measuring user activity at the individual or location level – on premise or off – it filters data to ensure you have the information you need without the unnecessary noise.

 

Turn the "what" into "why" with deep session analytics that let you interpret and prioritize problems. By analyzing multiple factors across user sessions, EUEM automatically pinpoints anomalies and isolates performance issues by user, network, or host time.

EUEM helps you report on your progress, too. Look at a single user, a specific transaction, or an entire customer group or location to assist with diagnostics, capacity planning, change management, and service level management. And do it all without the need for an additional deep dive tool.

Read the case study: Texas A&M University

Prevent problems with real-time change management

With EUEM, you can quickly identify what needs to be fixed when new applications, releases, and technologies affect end user performance. EUEM lets you:

• Demonstrate successful rollout of new releases to the business
• Establish clear application performance measures before and after introducing a change
• Pinpoint which users, transactions and application calls are affected by changes and/or impacting performance
• Enable application support and development to rectify issues before end users are impacted
• Manage the impact of emerging technologies like virtualization and cloud-based services

Read the datasheet: BMC End User Experience Management