BMC® Impact Web Console

Instantly see the impact on the business when a service outage occurs

Understand the cost of an outage in real-time

Gain greater control over LOB/Business Unit activity

Understand the importance of IT technologies to the business

Proactively manage the impact of IT on the business

Improve the manageability of your IT service delivery

Provide secure, easy-to-access dashboards and reports in a browser

Business challenge

Businesses increasingly depend upon IT infrastructure therefore business managers want to know more about service problems and the quality of service delivery—without a lot of technical details.

To provide this information, IT needs to show business managers the status and quality of service delivery on a real-time basis. IT also needs to demonstrate the value that the IT organization delivers to business operations.

BMC Software solution

BMC Impact Web Console (BMC IWC) is a product option to BMC Service Impact Manager.

BMC IWC is aimed at delivering high-level real-time service impact information to IT managers and the business users that IT organizations serve. This is an information console that uses executive dashboards and reports to show the state of business services and illustrates the value of the IT organization to business operations.

This browser-based console delivers the right level of service impact information, without a lot of complicated details.

Customizable dashboard views

Standard executive dashboards provide the at-a-glance state of IT services supporting business operations, show impacted users, or the service delivery by geographic location. But for those visually-oriented customers who demand graphics and pictures...no problem with BMC IWC. You can drop in their favorite browser-ready graphic, drag-and-drop status icons where ever needed, and provide an instant customized map of the state of a business process flow. Or, for savvy users, provide them with permissions to design their own image views.

Web browser based delivery

BMC IWC is a true Web application for Microsoft Internet Explorer and Netscape Navigator. Give your business managers and customers a URL for easy point-and-click access to real-time service impact information or a quick quality report.

Cause and impact information

The executive dashboard will likely be enough impact information for most business managers, but some users will want to know more about the cause of problems, or understand all of the user groups or business services being impacted by a problem. For these users, BMC IWC offers dashboards or table views for drill-down, drill-up, or quick searches that let users investigate the scope of IT problems and service impacts.

Drill-Down or Drill-Up to Additional Service Impact Details Without Adding Complexity

Online reports with user-definable time periods

BMC IWC also offers an excellent set of relevant online reports that illustrate the following about services and IT assets:

Status history

Fiscal or productivity losses due to downtime

Quality measures like:

Secure, controlled access to reports and displays by user role

HTTPS secured communications are used by BMC IWC to protect access to your service impact information.

In BMC IWC, you control user access by setting permissions with user roles and assigning individual user IDs for those roles. Using roles, you can:

Customize the UI for users

Manage user access to views and reports

Control access to individual service components

Each business manager or customer can have an easy-to-use tailored perspective of the services and IT infrastructure that are important to them.

Helping you maintain advantage

BMC Software Professional Services helps your company maintain its competitive advantage through a comprehensive suite of services that includes service level management consulting, installation, implementation, configuration, and customization. Our professional services and education offerings are designed to ensure the ongoing availability of critical business applications, maximize product potential, reduce project risk, deliver IT value to your business, and improve your operations. For more information about BMC Software Professional Services, visit http://www.bmc.com/profserv.

About BMC Software

BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2003 revenues of more than $1.3 billion. For more information about BMC Software, visit http://www.bmc.com to learn more.

Key benefits