BMC IT Service Support for the Midsized Business (formerly Magic)

Aligning People, Process, and Technology for Business Value

Midsized businesses face many of the same issues as larger enterprises in meeting the needs of both end users and executives, but they must do so with smaller budgets and limited resources. Due to their smaller staff, they also have a greater need for easy-to-use and easy-to-implement help desk software and solutions that increase efficiency and customer satisfaction. IT departments are often judged based on the ability of their help desk or service desk to provide service levels that keep customers satisfied and the business running smoothly. Successful organizations must deliver high-quality services that quickly adapt to changes in business climate.

IT Alignment for Midsized Business

BMC IT Service Management products help growing midsized businesses that are under extreme pressure to reduce costs and expedite service by keeping IT informed, connected, and aligned with the business. In addition, these products work together to provide an integrated ITIL® compatible consolidated service desk solution. While each of the following BMC IT Service Management solutions can be implemented independently for quick return on investment (ROI), they ultimately function together to deliver improved alignment for your midsized business.

• BMC Service Desk Express Suite
• BMC Knowledge Management Express