BMC Acquires Abydos

Now you can deploy and manage BMC Remedy applications with drag-and-drop ease

With the acquisition of Abydos, BMC Remedy IT Service Management - Process Designer is now an integrated component of the BMC Remedy IT Service Management Suite, dramatically improving customers’ user experience.

BMC Remedy IT Service Management - Process Designer is the fastest and most efficient way to create and manage workflow in BMC Remedy. With drag-and-drop ease, the graphical-process-design tool lets non-technical users build and deploy new IT requests and processes without worrying about customization.

Key features

• Simple integration with BMC Remedy ITSM applications
• Ability to create and manage processes with drag-and-drop ease
  
• Support for rapid creation and maintenance of service request management processes for Q&A, data-capture, and fulfillment — without the need for PDTs, AOTs, or advanced interface forms
  
• Enforcement of process logic within applications without any development or customization
  
• Support for complex multi-step approvals within service request management and change processes
  
• Ability to export and import service request management and ITSM configuration between servers
  
• Enhanced support for multi-tenancy applications
  

Business benefits

• Processes that fit the business: implement processes that match the business’ need perfectly without customizing BMC Remedy applications.
• Business users get what they want: Help employees understand and review the process in graphical form exactly as it is implemented.
  
• Fast deployment at lower cost: Use a simple graphical interface to implement workflow without customizing BMC Remedy applications.
  
• Reduced support and upgrade costs: Spend less time and effort supporting BMC Remedy applications, as there is no additional development or customizations.
  
• Streamlined processes: Automate processes in BMC Remedy.
  
• Simplified user interface: Quickly build decision trees to provide a simplified user interface.
  
• Automated version control: Automatically version-stamp processes for easy roll-back and usage reporting.

Datasheets

• BMC Remedy IT Service Management - Process Designer (pdf)
  
• BMC Remedy IT Service Management Suite (pdf)
  
• BMC Service Request Management (pdf)