Easy access to reports and a fast report delivery mechanism are critical components to successful customer relationship management (CRM). Effective report distribution increases company-wide employee productivity and helps customer-facing employees such as call center operators, bank tellers and insurance agents provide better service.
Through Web-based report viewing and electronic distribution, our solutions can help you:
Improve customer service
Shorten customer hold times - Access reports from a central location and provide only the relevant parts of a report to a customer
Provide faster report delivery - Use online report distribution
Create a competitive advantage - Offer exact replicas of printed statements and reports via the Web
Increase employee productivity
Minimize training and time spent - Learn and use only one interface for all report retrieval
Create consistent and global report access - Access any type of report, created on any type of system, anywhere in the world, from one central, graphical Web interface
Shorten report analysis time - Index reports to be able to find specific information within a report
Enable online report viewing and delivery - Reduce the reliance on paper, the need to reprint reports and the associated printing and mailing costs
Leverage existing investments - Access reports from disparate systems including your OS/390 and z/OS systems and applications such as SAP R/3
Do You Manage Your Investments Like You Manage Your Customers?
In the financial sector, customers rely on you for advice. Your credibility depends on your ability to provide easy access to accurate information. If you're making an investment in CRM, read Customer Service You Can Bank On: Counting on CRM for Business Information Management and get a comprehensive look at the issues that can affect your business.