BMC Control-D
Easy access to reports and a fast report delivery mechanism are critical components to successful customer relationship management (CRM). Effective report distribution increases company-wide employee productivity and helps customer-facing employees such as call center operators, bank tellers and insurance agents provide better service.
Through Web-based report viewing and electronic distribution, our solutions can help you:
Improve customer service
- Shorten customer hold times - Access reports from a central location and provide only the relevant parts of a report to a customer
- Provide faster report delivery - Use online report distribution
- Create a competitive advantage - Offer exact replicas of printed statements and reports via the Web
Increase employee productivity
- Minimize training and time spent - Learn and use only one interface for all report retrieval
- Create consistent and global report access - Access any type of report, created on any type of system, anywhere in the world, from one central, graphical Web interface
- Shorten report analysis time - Index reports to be able to find specific information within a report
Reduce costs
- Enable online report viewing and delivery - Reduce the reliance on paper, the need to reprint reports and the associated printing and mailing costs
- Leverage existing investments - Access reports from disparate systems including your OS/390 and z/OS systems and applications such as SAP R/3
Feature
Do You Manage Your Investments Like You Manage Your Customers?
In the financial sector, customers rely on you for advice. Your credibility depends on your ability to provide easy access to accurate information. If you're making an investment in CRM, read Customer Service You Can Bank On: Counting on CRM for Business Information Management and get a comprehensive look at the issues that can affect your business.
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