BMC Atrium - IT Management Software

Only with BMC can you move beyond point-to-point integrations and traditional CMDBs to:

• Design and model IT infrastructure, services, and policies
• Transition well-orchestrated services into production, consistently and quickly
• Operate services with clear insight and quickly adapt to change
• Establish and maintain a single source of reference for IT infrastructure and services

With BMC Atrium, you will:

• Reduce failed changes by 50%
• Reduce manual efforts to remediate server events by up to 90%
• Eliminate 95% of manual effort to discover and map configuration items

This industry-proven CMDB:

• Federates data from across IT into a single, logical data store
• Merges data from multiple discovery tools into a single, reliable dataset
• Integrates to third-party IT processes and tools through open APIs
• Maintains data accuracy in rapidly changing IT environments
• Simplifies data mapping through an enterprise integration engine
• Organizes and standardizes applications in a definitive software library

This product:

• Provides the industry's largest open library of predefined product configurations
• Provides critical, historical context by linking all discovered data back to its source
• Seamlessly integrates with key IT management systems, third-party CMDBs, and the market-leading BMC Atrium CMDB
• Includes reference data for hardware power consumption and heat dissipation and for software end-of-life dates
• Requires no software to be installed on discovered devices
• Encrypts passwords and communication (tested against industry-standard penetration tools)
• Includes automated diagnostics that quickly identify location and cause of discovery issues

This product provides:

• Fully customizable, personalized, and role-based views for KPIs aligned with ITIL best practices
• Highly intuitive, graphical interface with metrics aggregated across IT processes
• Drill-down and trending capabilities across business services
• Pre-built data “universe” that lets non-technical users create reports in seconds, without programming
• Web-based interface for interactive, ad hoc query and analysis
• Summarized, cross-functional views of IT performance

This product provides:

• Thousands of pre-built run books based on ITIL good practices
• Graphical Development Studio for assembling workflows
• Integration Mapping Wizard to simplify configuration of application interfaces
• Operator Control Panel for control and monitoring of workflow execution
• Scalable grid architecture with load balancing and high-availability

This product:

• Manages service levels for both the delivery and support of business services
• Provides a fast, repeatable process for defining and capturing SLAs
• Allows customers to request offerings based on service level
• Proactively delivers SLA data to IT consoles, so staff can prioritize activities based on business relevance
• Provides real-time visualization of service level target and agreement compliance data
• Automatically calculates monetary impact cost, as well as compliance penalties and rewards
• Performs compliance and cost trending to identify areas for improvement