BMC Software Helps AiM Transform a Customer’s Business

Video highlights the business benefits of real-time visibility and process automation

HOUSTON, October 9, 2013 – AiM, a leading UK-based business and IT management consultancy, has implemented BMC Remedy ITSM for a major financial services industry customer, providing real-time visibility into problem resolution and helping to automate and transform the customer’s business processes across a wide front.
Key Facts to Know
  • With BMC Remedy, the customer now has real-time access to workflow, service level and end-user satisfaction data, versus delays measured in days or weeks before the change to BMC.
  • As a result, the IT organization is able to prioritize activity in real time, focusing its management resources on issues with clear strategic impact. 
Supporting Perspectives
Steve Ackland, CEO, AiM: 
“BMC Remedy ITSM delivers very, very effective management of workflows going through the system.”
Watch the video.
BMC Software.  IT innovation drives business transformation.

For more than 30 years, BMC has helped thousands of companies around the world master IT complexity.   From mainframe to mobile, from the back room to the boardroom, BMC delivers the automation, integration, and sophistication that enable the business and IT to perform like never before.  To learn more, visit 

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