CUSTOMER WIN: Global Shipping Company Dramatically Improves Operational Visibility and Management with BMC Software
ZIM implements Business Service Management to increase availability of business services and cut issue resolution time
JERUSALEM, Aug. 21, 2012 – ZIM Integrated Shipping Services Ltd., one of the world’s largest container shipping companies, has selected BMC Software (NASDAQ: BMC) to implement a comprehensive Business Service Management (BSM) platform, including a new command and control center complete with IT service management (ITSM) and automation capabilities.
ZIM services a global market that includes ports-of-call in more than 120 countries. The company’s business requires 24/7 IT support and comprehensive monitoring capabilities to track its various shipping solutions. However, ZIM’s legacy IT platform was dated, disparate, and frequently unable to manage its operational requirements.
This previous inefficiency led ZIM to realize it needed an uninterrupted, consolidated IT management solution to support its growing customer base and business needs. The company conducted a thorough review of competitive offerings and chose BMC.
“We selected BMC’s Business Service Management platform as part of our strategy to improve service to our users, ensure business continuity and consolidate our IT centers globally,” said David Avni, chief information officer at ZIM. “I am confident that BMC’s commitment to the project, combined with the professional work of the BMC and Matrix consultancy teams, will ensure we meet the challenges according to the aggressive deadlines we have set."
Working with an antiquated IT platform, ZIM was unable to manage its IT needs to meet the demands of its growing business. Managing service to over 120 countries required increased availability of business services, a complete, consolidated view into IT services and faster problem resolution – all from one, unified platform.
Harnessing the benefits of BMC’s complementary solutions, ZIM selected BMC’s BSM platform over various other solutions to effectively manage and schedule its business processes. Matrix, the leading information technology company in Israel and a strategic partner to BMC, is assisting with the implementation.
Using BMC’s BSM solution, ZIM looks forward to:
“These solutions will offer a rich, comprehensive set of productivity tools for managing and scheduling business processes,” said Yigal Shachak, BMC divisional manager at Matrix. “Matrix is proud to partner with BMC to provide support and training to ZIM. This implementation will have significant business impact on ZIM by providing a more customized, efficient technology platform to manage its global IT infrastructure."
ZIM’s BSM platform includes:
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