CUSTOMER WIN: DyStar Group Chooses BMC Software’s Remedyforce Service Desk Over Competitor Offerings
Global IT help desk consolidation a huge plus to rapidly growing DyStar
Singapore, May 31, 2012 – DyStar Group, a leading provider of sustainable products and services for the textile and leather industries, has seen its business’ rapid growth outstrip its IT help desk system. As a result, the time had come to make a change and upgrade for the future.
Originally, DyStar fielded IT requests generated from various helpdesk systems in more than 20 countries – a highly complex and unwieldy approach that was difficult to manage and could not keep up with the company’s growth. DyStar needed a comprehensive, centralized IT service management (ITSM) solution that could dramatically enhance IT response times and improve business productivity and customer service.
“After exploring a number of vendors, DyStar chose the BMC Remedyforce SaaS Help Desk solution because it gave us much better visibility into our IT resource deployment than anything else on the market,” said Vincent Goh, IT director at Dystar Group. “Using BMC Remedyforce, we can now focus on streamlining our day-to-day IT processes, improving our IT resource deployment and providing consistent support to users. Remedyforce was easy to implement and will continue to meet our needs as the business expands.”
The BMC Remedyforce Service Desk solution meets DyStar’s business and IT needs by:
“Forward-thinking companies such as DyStar see IT as a competitive weapon that will enable them to win in the marketplace while simultaneously lowering costs,” said Chip Salyards, BMC’s vice president for Asia Pacific. “With the secure and reliable BMC Remedyforce Service Desk solution, DyStar was able to eliminate a range of costly legacy systems and inefficient IT resource deployment, thus saving a lot of money while improving their customer experience.”
For more information on the BMC Remedyforce Service Desk solution, please visit:
Business Runs on IT. IT Runs on BMC Software.
Business runs better when IT runs at its best. That's why more than 25,000 IT organizations – from the Global 100 to the smallest businesses – in over 120 countries rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended March 31, 2012, BMC revenue was approximately $2.2 billion.
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