INDUSTRY FIRST: BMC Software Empowers Business Users with Self Service for IT Workload Automation Services and Resources
HOUSTON, January 24, 2011 – BMC Software (NASDAQ: BMC) announced today, BMC Control-M Self Service, the industry’s first workload automation solution designed specifically with the business user in mind. Now through the use of Control-M, BMC’s popular workload automation solution, business users can check the status of their work, make workload processing changes for their business transactions and access a service catalog of predefined workloads, all through a simple and secure web-based interface.
“BMC's Control-M Self Service marks a major shift toward enabling business users to take direct control of their key applications and workloads, without IT intervention, based on a customized service catalog,” said Tim Grieser, program vice president, enterprise systems management software, IDC. “This is an excellent example of how IT organizations can provide services that align more closely with the needs of the business by bringing innovative solutions to the IT workload automation space.”
Whether it’s paying a bill online, tracking a package across the country or checking in for a flight at an airport kiosk, customers everywhere have come to rely on self-service technology on a daily basis. In IT, service desk tools were the first to introduce self-service capabilities with an effort towards simplifying the delivery of additional IT services to business users.
Some organizations have sought to enable business users to perform routine requests on their own by providing restricted access to workload automation tools, a process that requires extensive training on technical applications. With the BMC Control-M Self Service solution, armed with only a browser, business users can easily view and request IT workload services needed to support internal and external customers without the need for expert knowledge of multiple workload automation tools.
Organizations need a way for business users to quickly, securely and easily get status information on their event driven and scheduled processing transactions with the ability to make policy managed changes to those transactions. BMC Control-M Self Service provides access to a service catalog that enables business users to initiate services that are important to the business, such as changes to transactions, all on a controlled and secure platform.
And with its simple and secure user interface, the BMC Control-M Self Service solution eliminates the delay of information caused with service requests, allowing the business user to provide better and more timely service to internal and external customers. The new capabilities also empower IT to greatly reduce costs as Control-M Self Service eliminates service desk tickets (often accruing hundreds per day at some organizations) and the work associated with them, providing IT administrators the ability to maintain ultimate control over the workload automation process and their IT priorities.
Whether a finance administrator trying to distribute timely payroll, an insurance executive trying to process a claim or an inventory manager trying to make sure his goods are delivered in a timely manner, business users can now gain more control of the services they are ultimately responsible for executing and drastically improve service delivery to their customers.
“As one of North America’s leading food companies, it is extremely important for us to deliver our business services efficiently and on time,” said John Murphy, IT manager, ConAgra Foods Inc. “Having already successfully implemented other Control-M solutions, we believe that the new Control-M Self Service capabilities will help us more efficiently meet our SLAs and continue providing the superior service our internal and external customers have come to expect.”
Playing a key role in BMC’s BSM strategy, BMC Control-M manages and runs workloads in physical, virtual and cloud environments with Dynamic Workload Management and workload policies that leverage virtual resources and private and public clouds as needed to complete workload processing and ensure SLAs are met.
Over 2,000 organizations have converted more than 5 million automation tasks to BMC Control-M, the vast majority of them replacing other workload automation and scheduling solutions.
“BMC Control-M Self Service is arming business users with more control over their IT environment, giving them more choices and resources to deliver their critical services. The lines between IT and Business Users are being blurred, and BMC is seeking to provide a clear vision with easy-to-use tools that empower them to play a leading role in delivering their end product,” said Bill Miller, president, Mainframe Service Management, BMC Software. “This solution is yet another way BMC provides its customers with a dynamic solution that provides quick time to value and significantly reduces their IT costs.”
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Business Runs on IT. IT Runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2010, BMC revenue was approximately $1.96 billion.
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