Next Generation of BMC Remedyforce Goes Social with Chatter
SAN FRANCISCO – Salesforce.com Dreamforce Conference – Sept. 1, 2011 – BMC Software (NASDAQ: BMC), the leader in IT Service Management (ITSM), today announced customers are achieving significant success with its cloud-based BMC Remedyforce Service Desk. Enterprises and public organizations worldwide, such as the U.S. Department of Health and Human Services, the New Zealand Transport Agency and Yakult Honsha Co. Ltd, are using BMC Remedyforce to innovate and extend their help desks to the field - reducing IT support costs and improving productivity, mobility and customer service by decreasing dependency on the desktop. “The BMC Remedyforce Service Desk solution has empowered us to respond to end-user needs in new and better ways,” said Wallace Wilhoite, CSIRC manager, Department of Health and Human Services. “Our technology partners have realized an immediate improvement in the quality and timeliness of our service delivery.”
BMC Remedyforce has experienced significant year-over-year quarterly growth in annualized contract value and impressive customer growth. Additionally, an increasing number of reseller partners are helping to drive further adoption of BMC Remedyforce, including Ingram Micro.
Industry analyst firm IDC expects shipments of business-use mobile devices to experience a five-year compound annual growth rate of 24.9 percent worldwide, reaching 165.6 million units shipped by 2014[i]. Ultimately, end users expect to interact with service providers from remote locations, online and in real time, so IT organizations are adjusting to be more social, mobile, open, driven by best practices and integrated with broader business services.
“Salesforce.com led the cloud revolution to un-tether sales and marketing from the desktop. We’ve leveraged its approach and used its proven Force.com platform to give our customers the freedom to troubleshoot and manage service issues anytime, anywhere,” said Paul Avenant, president of Enterprise Service Management, BMC. “This approach has afforded us strong customer response and healthy demand, and I anticipate continuing momentum.”
“Since it was introduced at Dreamforce, Remedyforce has helped IT departments of all sizes achieve greater success using social, mobile and open, cloud technologies,” said George Hu, executive vice president, salesforce.com. “BMC and salesforce.com are helping to automate the social enterprise by providing the leading IT help desk app in the industry built on Force.com.”
The explosion of mobile devices and social media in the consumer marketplace is driving demand for such services in the workplace, and BMC Remedyforce has leading-edge mobile capabilities to satisfy end users and IT staff. To support end users, BMC Remedyforce has interfaces for the BlackBerry and iPhone. For staff, the solution leverages the Force.com’s mobility capabilities, which supports Android, BlackBerry, iPhone and Windows Mobile.
In addition to the social and mobile capabilities of BMC Remedyforce, the company continues to pursue a long-term roadmap of product enhancements, including the recently added advanced service level management (ASLM). ASLM allows customers to define, manage and measure compliance with service level agreements (SLAs), internally and externally.
BMC Remedyforce has localization support with translation for multiple languages, and with configuration management database (CMDB) and Discovery capabilities, customers may leverage existing tools like BMC Atrium Discovery for z/OS or Microsoft System Center Configuration Manager to populate the BMC Remedyforce CMDB.
Dreamforce 2011 is the cloud computing event of the year and the largest enterprise software conference in the industry. The ninth annual conference now has more than 45,000 people registered to attend. With nearly 500 sessions and 300 cloud companies in the expo, Dreamforce offers the content and educational opportunities that enable attendees to tap into the power of the social enterprise. BMC (Booth #521) is conducting several sessions on BMC Remedyforce, including:
For additional information about BMC Remedyforce Service Desk, please visit us at:
About Force.com and AppExchange
Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 200,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,200 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu.
Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange http://www.salesforce.com/appexchange/. The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloud technologies for social, mobile and open apps. It includes Force.com, the cloud platform for employee apps, Heroku, the cloud platform for customer apps and Database.com, the cloud database to integrate the social enterprise. Salesforce, Dreamforce, Force.com, Heroku, Database.com, AppExchange and others are trademarks of salesforce.com, inc. [i] IDC, BMC Acquires Aeroprise to Extend IT Service Management to Mobile Devices, July 2011
Remedyforce is a trademark jointly owned by BMC Software, Inc. and salesforce.com and may be registered or pending registration in the U.S. and in other countries.
Business Runs on IT. IT Runs on BMC Software. Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2011, BMC revenue was approximately $2.1 billion. Public Relations Contacts:
Jennifer Brenner
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2011 BMC Software, Inc.
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BMC, BMC Software, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the U.S. and/or certain other countries.
