CUSTOMER WIN: Victorian State Government Expands Service Management Capabilities with BMC Software

BMC named sole service management provider for CenITex

SYDNEY, Australia, December 9, 2009 – CenITex has selected BMC Software (NASDAQ: BMC) as the core IT service management provider to provide a single, integrated and standardised technology services platform to the Victorian Government’s shared services ICT department.

As part of CenITex work on the Efficient Technology Services (ETS) Program, CenITex will leverage core pieces of BMC’s Business Service Management platform, including the BMC Remedy IT Service Management (ITSM) suite, BMC Atrium to deliver a wide array of key benefits to customers, including:

Lower cost of service delivery;
Automated service requests;
Faster incident response times; and
Measured and monitored service levels.

The BMC solution will allow CenITex to adopt ITIL v3 compliant processes, COBIT 4.1 controls and ISO/IEC 20000 standards. BMC technology will improve processes across incident, problem, change, release, configuration, service request, service level and knowledge management.

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC provides a comprehensive and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion.

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