BMC Software’s BSM Platform Gives Mainframe and Distributed Customers the Best of Both Worlds

HOUSTON, MAY 6, 2009 – Take a look inside today’s world-class data centers, and you’ll likely see both distributed and mainframe systems working together to provide customers with the power, security and reliability that large-scale, mission-critical IT operations require. Many of the world’s most respected IT organizations rely on BMC Software’s (NYSE: BMC) Business Service Management platform to help automate and manage these complex, highly-dynamic IT environments in alignment with their business priorities.

As customers around the globe embrace and implement IT innovations such as server consolidation and virtualization, BMC has leveraged its mainframe success to develop management solutions that address new requirements for distributed environments. Service Assurance, Service Automation and Service Optimization are just some of the lessons learned from mainframe management that have influenced BMC’s strategy to increase the business relevance of IT systems so organizations can deliver new services that create greater business value, while supporting existing services at a lower cost.

“Over the past several years, the mainframe has undergone a resurgence as shown by annual double-digit growth rates in new mainframe MIPS,” notes Tim Grieser, vice president, System Management Software Research, IDC. “Growth in mainframe usage has been driven by a number of factors including increased volumes in business-critical workloads, scalability, platform economics, new workloads based on Linux and JAVA, and, especially, commitment by mainframe vendors such as BMC to support the platform through continued investment in software, support, and education in critical mainframe skills.”

ITERGO, the central IT service provider for the ERGO Insurance Group in Dusseldorf, Germany understands the importance the mainframe platform plays in its data center. With 1,200 employees, at four locations, ITERGO is a significant IT service provider in Germany that exploits a variety of platforms to suit application requirements yet relies on the inherent strengths of the mainframe to serve its database needs.

“Providing our customers with a superior customer experience is extremely important to us and the security, availability and reliability provided by the mainframe helps us to deliver quality business services to our clients,” said Bogumila Reisig, systems programmer, ITERGO. "Whether it is delivering a quote or updating a policy or customer information, our policy holders can be assured that because the mainframe serves as a critical backbone in our IT operations they are receiving quality information and services.”

The mainframe has a track record of steady innovation to match its robust architecture, keeping it at the heart of IT environments focused on improved service, reduced cost and managed risk. When paired with distributed systems, though, efficient and cost-effective mainframe operations cannot be a siloed process; the mainframe must be part of a common, big-picture view of the IT infrastructure.

BMC’s continued dedication to delivering solutions that address customer needs across the enterprise has resulted in the industry’s most comprehensive approach to mainframe management. BMC’s Business Service Management (BSM) platform is the only solution that integrates the mainframe into a unified management console, enabling customers to manage, monitor and apply information and content from their IT system across the entire enterprise.

As a result, industries as varied as financial services, telecommunications, utilities, healthcare, academia and the public sector, rely on BMC solutions to gain maximum performance in their mainframe environments. TELUS, Canada’s second largest telecommunications company, depends on BMC mainframe solutions to deliver supreme front-end service to its customers and dynamic back-end service to the business.

“As the largest mainframe shop in Western Canada, our value to our customers is to provide them with the highest degree of availability through automation for proactive and predictive management of their environments,” said Brad Palmer, director, Western Canada IT services at TELUS. “BMC tools and support enable TELUS to delight our outsourced customers, while aligning and simplifying our processes and service management in the background.”

For more information regarding mainframe solutions from BMC Software, please visit: http://www.bmc.com/solutions/msm-main/mfmanagement.html
 

Public Relations Contacts:

Linda McDowell
Phone: (713) 918-3518
Linda_McDowell@bmc.com

Katie Ryan
Phone: (512) 527-7032
kryan@waggeneredstrom.com

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