BMC Software Unveils New Enhanced BMC AppSight Application Problem Resolution System for Pre-Production

NEW YORK, August 16, 2007 – BMC Software [NYSE: BMC] today announced that it has released an enhanced BMC AppSight System for Pre-production that is available immediately. The new BMC AppSight System enhances the core capabilities of BMC AppSight that enable software development organizations to automate and significantly accelerate the iterative process of resolving application problems during development and testing. 

The new enhanced BMC AppSight includes role-based views for all stakeholders, from non-technical testers, to test managers and developers. This streamlines the process for capturing, documenting, and finding the root cause of errors. Using patented software technology that is analogous to an aircraft’s black box flight recorder, BMC AppSight captures a full record of application execution at the time a problem occurs, so it reduces the need for time-consuming documentation, and eliminates the need for developers and testers to attempt to recreate uncovered issues multiple times throughout the analysis process.

Using the enhanced BMC AppSight System, black box technology runs in the background during functional, performance, and user acceptance testing, which may be performed manually or automatically. When a problem is detected, the full problem information is automatically saved and attached to a defect report within the defect tracking system. Because the full application execution is captured -- including an animated screen capture, configuration, etc. -- there is little need to document the defect and no room for misinterpretation of the events leading up to the error. The developer would then access the recorded information from the defect tracking tool, open it in the BMC AppSight Console, and analyze its root cause.

• The enhanced BMC AppSight System offers benefits such as:
  Reduces time developers spend on problem resolution, thus allowing more time to build more functionality, fix more defects in a given timeframe or reduce project costs and resource requirements.
• Increases productivity of testers, as new role-based views greatly minimize the need to document uncovered defects.
• Eliminates “irreproducible” defects and minimizes back-and-forth between development and testing, as every error is fully recorded and available with every defect report.
• Fully integrates into an organization’s existing development and testing processes -- new connectors and open API enable easy integration with industry-leading defect tracking tools.

“When we deployed the new enhanced BMC AppSight into our testing scenarios, we were excited to observe that it exceeded our expectations.” said Jon Baker, Software Development Manager at Tritech. “It is clear to us that BMC put a great deal of thought into this new enhanced system and definitely had its customers’ testing and development needs top of mind.”

The new system includes the following components:

• Role-based testing views that enable each stakeholder to access the capabilities required to get the job done. Non-technical testers may now use an extremely simple, VCR-like control panel to activate a BMC AppSight Black Box while performing any type of testing; test managers may also configure the system per test suite.
• Centralized log repository, which stores and manages all recordings in a centralized location, allowing for easy collaboration between testers and developers.
• Open interface for integrating with any defect tracking tool. Integration with IBM® Rational® ClearQuest® is available off-the-shelf. Additional integrations, such as with Microsoft® Visual Studio® Team System (VSTS), will become available soon.

“The ultimate goal of BMC AppSight continues to be to optimize the development organization by automating the time-consuming, manual process of problem resolution – a process many development execs don’t realize is robbing their teams of up to 30 percent of their time. We feel that this new enhanced version of BMC AppSight for Pre-production brings our customers the next level of efficiency,” said Eldad Maniv, VP of product management, BMC Software.

About BMC Software

BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and align it to the needs of the business. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended June 30, 2007, BMC revenue was approximately $1.6 billion. For more information, visit www.bmc.com.

About BMC AppSight
The BMC AppSight System optimizes application development by automating problem resolution -- a process that consumes 30 to 60 percent of a development team's time during testing and maintenance. Over 1,000 enterprises and independent software vendors (ISVs) rely on BMC AppSight to improve staff efficiency, enhance application functionality and quality, and accelerate software project delivery dates. BMC AppSight was created by Identify Software Ltd., which was acquired by BMC Software in May 2006. To learn more, visit www.identify.com or call 1 800.364.5467.

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