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BMC Software and IBM Global Services Accelerate IT Service Management Implementation HOUSTON – (February 1, 2006) – BMC Software, Inc. (NYSE: BMC), a leading provider of enterprise management solutions, today announced that together with IBM Tivoli software and IBM Global Services, it is helping customers implement an IT Infrastructure Library (ITIL)-focused approach and an accelerated implementation methodology for IT Service Management. Building on a successful relationship between IBM Global Services (IGS) and BMC Software, IBM will integrate its Change and Configuration Management database, an IT service management solution, with the BMC® Remedy® Help Desk and the BMC® Magic Service Desk Suite for enterprises and small- and mid-sized businesses (SMB). Similarly, the BMC® Atrium® Configuration Management Database (CMDB) integrates to IBM Tivoli through BMC IT Service Management solutions. Supporting a Business Service Management model, these BMC Software and IBM solutions provide customers with an accelerated and integrated approach around process and technology to deliver rapid return on investment for IT Service Management initiatives. Ahold, one of the world’s leading food providers, understands the value of achieving a complete Business Service Management model. With more than 200,000 associates and billions of dollars in annual sales, their service management infrastructure is viewed as strategic for the company, and is essential for successful day-to-day operations. Ahold’s BMC Remedy and IBM Tivoli solution manages the company’s workplace of more than 9,600 desktops and laptops, printers, and email clients, and provides IT help desk support for more than 10,000 users through the services of a disparate outsourcing vendor. “Given the size and nature of our business, naturally we utilize a large-scale, service management solution, employing both BMC Remedy and IBM Tivoli solutions. Being able to further evolve our IT environment by quickly implementing ITIL-focused service management solutions is certainly advantageous,” said Bo Gullion, senior manager of global service management at Ahold USA. “Every step that vendors take to speed up and improve the integration process results in increased efficiency within Ahold, and even better service for our customers.” The IGS Infrastructure Resource Management (IRM) Accelerator, a model and methodology for pre-built solutions based on best-of-breed templates, complements the future integration of IT Service Management offerings from BMC Software and IBM Tivoli. The IRM Accelerator approach automates service-related business processes and delivers out-of-box industry best practices that optimize IT service and support. “The relationship between IBM’s Information Technology Services (ITS), BMC, and IBM Tivoli represents a step forward in delivering the industry’s leading IT Service Management solutions and extends significant benefits to the market as a whole,” said Steve Hodges, global infrastructure project executive of ITS at IBM Global Services. “The combination of ITS services with BMC and IBM Tivoli technology provides our customers with a comprehensive solution that uses a proven, best practices approach to ITSM.” “This announcement builds upon BMC’s Incident and Problem Management solutions, developed to help companies move beyond traditional IT management and manage their business critical services from both an IT and business perspective,” said Lori Cook, vice president of global services, channels, and emerging markets at BMC Software. “This partnership boasts years of successful IGS implementations of BMC Remedy software, and, along with IBM Tivoli software, delivers to our joint customers a comprehensive and adaptable IT Service Management offering with a proven implementation methodology. The end result enables clients to align business priorities, whether enterprise or SMB, with IT resources.” Training sessions for the BMC Remedy and BMC Magic product solutions are ongoing for ITIL Experts from IBM. About BMC Software
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