BMC Extends Event-based Service Management Capabilities with Automated Notification from Invoq Systems

HOUSTON - Nov. 14, 2005 - BMC Software, Inc., [NYSE: BMC], a leading provider of enterprise management solutions, today announced new integrations between its products and Invoq’s AlarmPoint®  event resolution applications to enable customers to reduce the time-to-resolve critical events, while increasing service levels.  AlarmPoint adds intelligent, interactive notification, escalation and remote response capabilities to BMC Software® solutions.  New AlarmPoint integrations are available for BMC’s BSM (Business Service Management) portfolio products including: BMC® Impact Manager, and BMC Remedy® Help Desk, enabling BMC customers to proactively avoid service disruptions and dramatically reduce the duration of any service disruptions that do occur.

AlarmPoint, from Invoq Systems, a leading provider of event and incident resolution systems, provides BMC Software with an integrated event management platform that combines alerts from management systems such as BMC Performance Manager (formerly PATROL®) and MAINVIEW®.  This creates a seamless notification system across a company’s entire enterprise, enabling customers to better manage their Service Desk and IT environment, locally and remotely.  As an extension to the built-in notification actions that BMC Software solutions provide, customers can project their service management processes beyond the data center using the AlarmPoint “find-me, follow-me” technology.  This unique technology guarantees message delivery by allowing service management staff to be alerted to a problem through a customized message-forwarding system that finds the right technical resource at the right time, regardless of their location.

"Apotex Information Services provides 24x7 availability for the systems that run our core business. We use BMC’s PATROL and Invoq’s AlarmPoint to alert us to critical events that may occur while we are away from our desk or out of the office,” said Michael Davidson, CIO, Apotex, Canada’s largest pharmaceutical company.  “AlarmPoint sends us voice and text messages in real-time, enabling us to act on the critical events that are local or that occur at our facilities around the world.  The customizable schedules allow us to ensure the right person gets the right call at the right time, allowing us to minimize service disruptions to our customers."

By leveraging the advanced notification capabilities of AlarmPoint, BMC Software solutions enable customers to manage their complex IT environments more easily and with greater control, helping them align their IT operations and Service Desk with business objectives as part of a Business Service Management (BSM) strategy.  BMC Software has established several Routes to Value, or RTVs, that describe the most common BSM implementation paths.  The new AlarmPoint integrations support multiple RTVs to provide customers with greater efficiencies, reduced time-to-resolution, increased IT service levels and a tangible reduction in catastrophic IT events.  Supported RTVs include:

• Service Impact and Event Management – Integration with BMC Impact Manager, a solution that provides business-aware information about the real-time state of services, provides bi-directional flow of information between the two products.  This synchronizes events and the notification status between the products, simplifying event correlation and increasing operational automation, a key milestone in achieving BSM through the service impact and event management RTV.

• Incident and Problem Management – BMC Remedy Help Desk, BMC Software’s solution for automating, managing and monitoring service support  is now integrated with AlarmPoint to provide advanced incident and problem handling capabilities, an important starting point toward BSM under this RTV.  Now, service personnel can sign into AlarmPoint via the Web, assign work or sign up for FYI alerts.  Once a ticket is opened, support personnel are alerted and can update the ticket, escalate, notify additional users of the outage or take many other actions via any wireless or voice device, thereby reducing time to resolution.  Proactive notification to end users also serves to reduce inbound help desk calls.

”AlarmPoint’s pervasive support for BMC Software products and quick return on investment for BMC customers has made it a top selling MarketZone product,” said Johnny Ola, vice president of Corporate Business Development, BMC Software.  “By expanding the integrations to BMC Software’s leading service and batch management solutions, Invoq continues to deliver value to BMC Software customers in their quest toward Business Service Management.”

Under the MarketZone program, BMC Software markets AlarmPoint directly through its sales force and resellers under standard license terms and provides first level product support.

“AlarmPoint plays a crucial event-resolution role and ultimately drives the delivery of business-critical services.  With these new integrations, BMC Software customers can now realize the combined event resolution benefits across each of the Routes to Value, including Change and Configuration Management, Incident and Problem Management, Service Impact and Event Management and Infrastructure and Application Management,” said Troy McAlpin, Chief Executive Officer, Invoq Systems, Inc.

About BMC Software

BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2005 revenues of more than $1.46 billion. For more information about BMC Software, visit www.bmc.com.

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