Caixa Catalunya Standardizes on Business Service Management from BMC Software

HOUSTON AND MADRID, Spain - (March 8, 2005) - BMC Software, Inc., [NYSE: BMC], BMC Software, Inc. [NYSE: BMC], a leading provider of enterprise management solutions, today announced that Caixa Catalunya has standardized on Business Service Management (BSM) from BMC Software. The third largest savings bank in Spain has deployed BMC Software's solutions to optimize its business processes, thereby ensuring its IT is closely aligned with its business strategy. By aligning IT with its business goals, Caixa Catalunya is able to broaden its portfolio of new banking services and ensure 24 x 7 availability of existing services.

Through BSM, Caixa Catalunya has been able to greatly improve the quality of service it provides to its customers. By streamlining its IT processes, it has better control over how they affect its offices and ATMs, and a better understanding of the critical nature of these issues to its business operations.

"BSM from BMC Software is a cornerstone of Caixa Catalunya's critical business services," said Luis Marcos, IT Director, Caixa Catalunya. "It enables us to quickly pinpoint problems and incidents right across the IT infrastructure, define resolution priorities, and proactively monitor systems. This means we now have complete control over the processes that impact the business, including our branch network, offices and ATMs. By supporting best practices such as ITIL, BSM optimizes our infrastructure performance and availability, while also lowering the total cost of ownership."

When Caixa Catalunya migrated from a Unisys to an IBM mainframe environment, it created the demand for an end-to-end enterprise management solution. The bank conducted a rigorous evaluation process in collaboration with ITC - a joint venture between Caixa Catalunya and Accenture - that provides service and support for the bank's infrastructure. An initial implementation of BMC Software's PATROL® infrastructure and application management solutions and its MAINVIEW® mainframe management solutions was followed by the implementation of comprehensive database management, batch scheduling management and monitoring management tools from BMC Software. The implementation now collectively spans more than 40 different BMC Software solutions across all eight BSM Routes to Value. As a result, Caixa Catalunya is able to understand critical relationships between its business and IT services, detect changes in the dynamic IT environment and ensure 'five nines' application availability. Based on the success of this BSM implementation, Caixa Catalunya is now considering the adoption of BSM for its online banking service.

About Business Service Management
Business Service Management (BSM) from BMC Software provides an incremental approach to helping customers understand and meet their specific business needs. With BSM customers can identify the best technology solution to support their business and make the most of their current investments. Customers can deliver faster, more comprehensive and consistent services, increase revenue opportunities, lower the cost of ownership and reduce the risk of unnecessary IT expenditures.

About BMC Software

BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit www.bmc.com.

About Routes to Value (RTVs)
BMC Software designed Routes to Value to provide clear, incremental paths for BSM implementation. BSM Routes to Value are unified by BMC® Atrium™, a shared foundation technology that enables each Route to Value to leverage information and functionality from each other, creating an effective and manageable approach to attaining BSM. There are eight Routes to Value with discrete milestones along the way, each moving customers from IT-focused service management to BSM. Using a practical, staged approach, customers can progress on one or more Routes to Value to achieve BSM objectives. Routes to Value share underlying enabling technologies that simplify implementation.

About Caixa Catalunya
Caixa Catalunya is the third largest savings bank in Spain with a network of more than 1,000 offices, 5,000 employees and 1,274 ATM machines. In the next three years, the bank will focus on small and medium size businesses, as well as in bigger accounts. In December 2003, Caixa Catalunya recorded consolidated revenues of €31.000 million.

About ITC
ITC was established by Caixa Catalunya and Accenture in 1998 with the goals of improving service quality and reducing costs. ITC is a service centre that ensures the support and maintenance of the IT operations performed by Caixa Catalunya. ITC also offers services to third-party customers.

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. © 2005 BMC Software, Inc. All rights reserved.