Remedy Vice President Harold Goldberg Joins Help Desk Institute's Strategic Advisory Board

Mountain View, Calif. - (July 1, 2003) -Remedy^�, a BMC Software company [NYSE: BMC], and Help Desk Institute (HDI), the world's largest membership association for service and support professionals, today announced the appointment of Harold Goldberg, vice president of worldwide sales and marketing for Remedy, to the HDI Strategic Advisory Board for a one-year term. The HDI Strategic Advisory Board comprises the most prestigious grouping of the service and support industry's leading experts, Fortune 100 executives, media and analysts, vendor CEOs, and international representatives.

The mission of the board is to formulate informed recommendations on industry trends and directions, and to assist HDI in documenting and communicating these trends to its membership and the industry at large. With input from this board, HDI members and the industry at-large are better prepared to meet tomorrow's challenges, to influence and provide direction to service and support organizations, and to ensure the quality and efficient delivery of service and support.

"I'm honored to be a part of this prestigious board of industry visionaries, and welcome the opportunity to offer recommendations and help to set trends in service and support," stated Goldberg. "Customer support and satisfaction remains a cornerstone for businesses in gaining and maintaining customers, so collaborative initiatives from HDI will serve to elevate the industry as a whole."

Harold Goldberg heads worldwide sales and marketing for Remedy, a leading organization dedicated to outstanding Service Management. Formerly, Goldberg served as vice president and general manager of customer relationship management for Remedy. Goldberg has an 18-year background in the software industry with strong experience in applications and solution development for enterprise customers. Prior to Remedy, Goldberg was responsible for the Healthcare Industry Marketing group in North America at Siemens Information and Communications Networks. Prior to Siemens, he held various executive positions in the sales and marketing organizations of two technology companies in the healthcare and telecommunication industries. Goldberg earned a bachelor's degree in political science and a master's degree in international affairs from New York University.

"I am very pleased to announce Harold as the most recent addition to this board," stated Ron Muns, founder and CEO of HDI. "His valuable experience in the service management space will positively complement the expertise on our board, and we look forward to his contributions."

The HDI Strategic Advisory Board's 2003-2004 membership includes: Ron Muns, founder and CEO, HDI; Phil Verghis, chair; Char LaBounty, CEO, LaBounty & Associates Inc., and past-chair; Radha Basu, CEO, SupportSoft, Kris Brittain, research director, The Gartner Group; Patrick Bultema, CEO, FrontRange Solutions; Joe Fleischer, chief technical editor, Call Center Magazine; Richard Hanke, director, Enterprise Service Desk, Lockheed Martin; Paula Howell, director, customer support services, Ernst & Young, LLP; Brenda Iniguez; Gary Lemke, CEO, RealMarket; Greg Oxton, executive director, The Consortium for Service Innovation; David Ratcliffe, president and CEO, Pink Elephant Professional Services; and Sandra Simpson, managing partner and CEO, Logical Process Corporation.

About Help Desk Institute
Founded in 1989, HDI is the world's largest membership association for help desk and support professionals. HDI's mission is to lead and promote the service and support industry by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standard, globally recognized certification and training programs. HDI also sponsors the highest-rated industry event, the HDI Annual Conference and Expo and publishes SupportWorld magazine, HDI Industry Insider, and The Muns Report e-newsletters. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the HDI association network. HDI has more than 7,500 members worldwide and more than 50 active U.S. chapters. More than 90% of the Fortune 500 are members of HDI. For more information, visit www.thinkhdi.com.

About Remedy
Remedy, a BMC Software company headquartered in Mountain View, California, provides Service Management software that enables organizations to automate and manage internal and external service and support processes. The Company's out-of-the-box, best practice applications help customers align service and support with business objectives. These applications - including Remedy Help Desk, Remedy Asset Management, Remedy Change Management, Remedy Service Level Agreements, and Remedy Customer Support - improve service quality, control assets and change, and reduce costs. All Remedy applications are built on the company's highly flexible Action Request System development platform, allowing customers to easily adapt Remedy solutions to meet unique and changing requirements.

Remedy customers include 80 percent of Fortune 100 companies and 60 percent of Global Fortune 500 companies. More than 7,000 Remedy customers worldwide employ solutions developed throughout the company's 13 years of product evolution and investment. Locate additional company and product information at www.remedy.com.

Public Relations Contacts:

David Tishgart
Phone: (512) 731-3315
david_tishgart@bmc.com

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