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BMC Software Enhances Management Capabilities for SAP Solutions - BMC



BMC Software Enhances Management Capabilities for SAP Solutions

New BMC Software PATROL Products for SAP Solutions Bridge the Gap Between Operations and Development Teams

HOUSTON - (April 28, 2003) - BMC Software, Inc., [NYSE: BMC], today announced new PATROL for SAP solutions that deliver enhanced customer value through reduced total cost of ownership and increased availability for SAP solutions. BMC Software also has become one of the first few to qualify for and join the SAP Partner Program as an SAP Global Software Partner. The new PATROL solutions are part of the BMC Software offering for Enterprise Applications Management, which optimizes business services by managing the complete heterogeneous application environment. BMC Software allows customers to manage both their third-party and SAP solutions by delivering services that measure the end-user experience while reducing the total cost of ownership and improving the performance and availability of their application environment.

"In our business, it's imperative that SAP solutions be managed to deliver the utmost in performance and availability," said Dr. Karsten Lienau, manager SAP Services, arvato systems GmbH, Bertelsmann. "Using BMC's PATROL in our SAP solutions-based environment allows us to further manage our SAP solutions and maintain a more rigorous production schedule. This enables us to focus on our customers' needs in order to improve satisfaction and deliver added value to the company."

PATROL for SAP Solutions Provides Enhanced Functionality via Interface with CCMS
BMC Software's PATROL for SAP solutions now provide for the propagation of relevant third-party availability and performance data into the Computer Center Management System (CCMS) of the SAP Basis Release 4.6 system. The combined solution leverages the strength of the BMC Software PATROL infrastructure products to funnel all relevant infrastructure data (network, storage, middleware, database, operating system, etc.) into CCMS and, via the interface with CCMS, also makes this external systems management data available from within the SAP Solution Manager environment. BMC Software PATROL also offers SAP customers extended real-time business process monitoring to correspond with business goals and faster problem resolution through a comprehensive enterprise view, thus reducing customers' total cost of ownership and increasing business availability.

"In managing, supporting and hosting SAP solutions on behalf of our customers, we provide and maintain very high levels of service," said Stuart Mills, SAP Service Centre Manager for LogicaCMG. "The business-critical nature of the SAP solutions within our customers' businesses means that the assurance of optimum performance and availability are crucial - we therefore utilize BMC's PATROL for SAP solutions to provide this assurance, ultimately helping us to serve our customers better."

BMC Software Infrastructure Management Solutions for SAP NetWeaver Platform
With the latest version of PATROL for SAP solutions, BMC Software will deliver expanded enterprise systems management for SAP NetWeaverTM, SAP's integration and application platform, and SAP xAppsTM cross-applications. In addition to the current support of the SAP Basis system, BMC Software will deliver new PATROL solutions for Bugseye Catalog Server, the J2EE-compliant SAP Web Application Server, and the SAP Internet transaction server component. These new PATROL solutions are scheduled to be available from BMC Software in May 2003. Coupled with existing PATROL solutions, these new capabilities offer extended application management functionality for SAP NetWeaver, allowing customers to more broadly manage their heterogeneous IT infrastructure.

BMC Software Now an SAP Global Software Partner
The SAP Software Partner Program engages with third-party vendors that deliver complete, technically verified, turnkey software solutions that add value to SAP solutions. BMC Software is a leading vendor with a proven track record in supporting SAP solutions and was among the first few to qualify for SAP Global Software Partner status. Global Software Partners such as BMC Software offer worldwide market coverage and deliver comprehensive software that adds significant value to SAP solutions, ultimately increasing customer satisfaction. Working in close cooperation with SAP, BMC Software will continue its efforts to ensure tight integration between the SAP solutions and BMC Software's products for managing databases, platforms and performance across the enterprise.

"This relationship builds on the strength of both BMC and SAP to deliver enhanced customer value through increased availability and performance of SAP solutions," said Carl Coken, director of Product Management, Enterprise Applications Management (EAM), BMC Software. "With these new products for managing the SAP solutions-based landscape, our joint customers benefit from BMC's expertise and deployment of our distributed and mainframe solutions, which gives us the unique ability to provide an easy to implement, end-to-end management solution for heterogeneous environments."

The following BMC Software products have certified integrations with SAP solutions: PATROL Version 4.2 for SAP solutions, BMC Software's business information management solution; CONTROL-D Option Version 1.3 for SAP solutions business integrated scheduling solution; CONTROL-M Option Version 6.1 for SAP solutions; and BMC Software's enterprise security solution, CONTROL-SA/Agent for SAP solutions. For additional information on these certified solutions from BMC, please visit http://www.bmc.com/sapalliance.

Pricing and Availability
The PATROL Integration product for SAP CCMS and SAP Solution Manager and PATROL for SAP Internet Transaction Server are available now. PATROL for BugsEye will be available in May 2003 and PATROL for SAP Web Application Server is scheduled to be available in June 2003. Pricing for all of the PATROL for SAP solutions starts at $1,000, depending on the environment.

About BMC Software
BMC Software, Inc. [NYSE:BMC], is a leader in enterprise management. The company focuses on Assuring Business Availability for its customers by helping them proactively improve service, reduce costs and increase value to their business. BMC Software solutions span enterprise systems, applications, databases and service management. Through its Business Service Management strategy, the company's solutions enable customers to have a complete view of their business and IT operations by linking IT resources to business objectives. Founded in 1980, BMC Software has offices worldwide and is a member of the S&P 500, with fiscal year 2003 revenues of approximately $1.3 billion.

Public Relations Contacts:
Heather Real
BMC Software
713-918-1649
heather_real@bmc.com

Julie Redard
Porter Novelli
617-450-4300
julie.redard@porternovelli.com

SAP, SAP NetWeaver, xApps and all other SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries.

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc.

All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. All other trademarks or registered trademarks belong to their respective companies. � 2003, BMC Software, Inc. All rights reserved.